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- Tasks: Join a friendly GP practice as a Medical Receptionist, handling patient interactions and support.
- Company: Mark Street Surgery, a forward-thinking medical practice in Rochdale.
- Benefits: Generous salary, NHS pension, 25+ days holiday, and employee discounts.
- Why this job: Make a real difference in patient care while developing your organisational skills.
- Qualifications: Customer service skills and a caring attitude; experience preferred but training provided.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 23691 - 24405 £ per year.
An exciting opportunity has arisen for a reliable and flexible person to join a friendly, forward thinking and innovative GP Practice.
Hours: 37 hours per week over 4 days
Generous Salary – dependent on experience
25 days plus 8 bank holidays, increasing to 27 days after 5 years' service, increasing to 29 days after 10 years' service (pro rata)
NHS Pension
Sickness scheme in place
Mark Street Surgery is a well-established General Medical Practice located in Rochdale, Lancashire.
The Medical Receptionist is responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary practice team. Duties can include but are not limited to:
- Greeting and directing patients
- Effective use of the appointment system
- Booking appointments
- Processing of information
- Assisting patients as required
The Medical Receptionist will act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. You will deal with sensitive medical information, so a caring customer service communication style is essential.
To thrive in this role, you will enjoy the challenge of lots of moving parts that require you to use your exceptional organisational and prioritising skills, combined with top level attention to detail. Problem solving skills on a day to day basis on issues relating to your work is essential, you will also enjoy working closely as a team to achieve shared objectives and ensure daily priorities are delivered. Patients expect a high standard of service and outstanding customer service, so working as a team to meet and manage these expectations is important.
Knowledge of Emis Web would be an advantage, however full training will be given.
The practice partnership currently consists of:
- 3 GP partners
- 4 Salaried GPs
- Operations Manager
- Business and Finance manager
- Office Manager
- Deputy Office Manager
- 5 Receptionists
- 2 Secretaries
- 2 Data/Administrators
- 2 Care Coordinators
- 1 Advanced Practitioner
- 1 Nurse Prescriber
- 1 Practice Nurse
- 2 Nurse Associates
- 1 Health Care Assistant
To apply for this post please either complete the Indeed job application process or post your CV and covering letter to Mrs Rachel Critchlow, Operations Manager, Mark Street Surgery, 2 Mark Street, Rochdale.
Closing date for application: Friday 6th March 2026. Please note we may close the application process early if we receive enough applications prior to the close date.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Job Type: Part-time
Pay: £23,691.63-£24,405.46 per year
Benefits:
- Employee discount
- On-site parking
Ability to commute/relocate: Rochdale OL12 9BE: reliably commute or plan to relocate before starting work (required)
Experience: Medical Receptionist: 1 year (preferred)
Work Location: In person
Medical Receptionist in Manchester employer: Mark Street Surgery
Contact Detail:
Mark Street Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist in Manchester
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Mark Street Surgery. Familiarise yourself with their values and services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences that highlight your organisational skills and ability to handle sensitive information.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Medical Receptionist in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Medical Receptionist role. Highlight any relevant experience, especially in customer service or healthcare settings, and don’t forget to mention your organisational skills!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express why you’re excited about joining Mark Street Surgery and how your skills align with the job description. Keep it friendly and professional.
Showcase Your Communication Skills: Since you'll be dealing with sensitive information and interacting with patients, emphasise your communication skills in both your CV and cover letter. We want to see that you can provide outstanding customer service!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets to us directly and stands out from the crowd!
How to prepare for a job interview at Mark Street Surgery
✨Know the Practice Inside Out
Before your interview, take some time to research Mark Street Surgery. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As a Medical Receptionist, you'll be the first point of contact for patients. Prepare examples from your past experiences where you've provided outstanding customer service. Highlight your communication style and how you handle sensitive situations with care and professionalism.
✨Demonstrate Organisational Skills
The role requires exceptional organisational abilities. Think of specific instances where you've successfully managed multiple tasks or prioritised effectively. Be ready to discuss how you would handle a busy reception area while ensuring patient needs are met.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your enthusiasm and helps you determine if the practice is the right fit for you.
