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- Tasks: Handle customer enquiries and provide exceptional service via email and phone.
- Company: Join a company with over 40 years of connecting audiences through trusted content and events.
- Benefits: Enjoy a salary up to £25,000 plus benefits, with a hybrid work model.
- Why this job: Be part of a creative culture that values passion, collaboration, and fresh ideas.
- Qualifications: Bring enthusiasm and transferable skills; no traditional career path required.
- Other info: Share a video intro or cover letter to showcase your personality.
The predicted salary is between 20000 - 25000 £ per year.
Customer Service Administrator – Subscriptions
4 days in our Dinton office, 1 day remote
The salary is £25,000 (DOE) plus company benefits.
As Customer Service Administrator, you will play a key role in delivering a high-quality service across our subscriptions function. You will work in a fast-paced, specialist media environment where attention to detail, communication, and collaboration are key.
You will be joining our Subscriptions team of 17 people who thrive on collaboration, fresh ideas, and celebrating success. This is a full-time role, Monday to Friday, with four days a week based in our Dinton office near Salisbury.
This is a role for someone who enjoys ownership, takes pride in delivering a great customer experience, and is motivated by supporting both clients and colleagues in a busy team environment.
As a Customer Service Administrator, you will:
Handle customer enquiries by email and telephone, ensuring communication is professional, polite, and effective.
Deliver excellent customer service, building strong rapport and long-term relationships with clients.
Process orders and payments accurately and efficiently via email and telephone.
Plan and prioritise your workload to meet deadlines while maintaining a high level of accuracy.
Work closely with colleagues across the subscriptions team to ensure a consistent and joined-up customer experience.
Contribute ideas and improvements that enhance how we support our customers and work together as a team.
Operate confidently in a busy environment, balancing day-to-day tasks with new requests.
What we’re looking for
Must-haves:
Strong communication skills, with the ability to build positive relationships with customers and colleagues.
A proactive and collaborative approach, with a willingness to support the wider team.
Good organisation and attention to detail, with the ability to manage deadlines effectively.
Nice-to-haves:
Previous experience in a customer service or administrative role.
Experience handling customer enquiries via phone and email.
If you do not meet every requirement but bring transferable skills, sound judgement and fresh thinking, we encourage you to apply.
Why join Mark Allen Group?
Be part of a specialist media business with strong, trusted brands and loyal professional audiences.
Work in a hybrid environment that supports focus, collaboration and flexibility.
Learn and grow through tailored development, mentoring and hands-on experience.
Contribute to work that informs, connects and supports industries that matter.
Join a culture grounded in passion, creativity, fairness and long-term thinking.
How to apply
Upload your application via our careers site.
You may include a short video introduction if you wish (optional).
References or recommendations can also be shared (optional).
Right to Work: Applicants must have the right to live and work in (country). We do not offer visa sponsorship.
About Us
For over 40 years, Mark Allen Group has built and grown specialist media brands that inform, connect and support professional communities. We operate across healthcare, education, agriculture, business, finance, travel retail, exhibitions and critical communications, combining trusted content, data, events and insight.
We are a commercial media owner with a long-term mindset, balancing strong legacy brands with innovation and evolution. Our people play a central role in shaping how our audiences engage with us today and how we grow for the future.
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Customer Service Administrator employer: Mark Allen Group Ltd
Contact Detail:
Mark Allen Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Show your enthusiasm for customer service during any interactions. Whether it's in a phone call or an informal chat, let your passion for helping others shine through. This will demonstrate that you align with our values of creativity and fairness.
✨Tip Number 2
Familiarise yourself with our company culture and the specific needs of our subscriptions team. Understanding our mission and how we connect with our audiences can help you articulate how you can contribute to our goals.
✨Tip Number 3
Prepare to discuss your transferable skills in detail. Think about past experiences where you've successfully handled customer inquiries or worked collaboratively in a team, as these are key aspects of the role.
✨Tip Number 4
Consider creating a short video introduction to showcase your personality. This is a great way to stand out and give us a glimpse of who you are beyond your CV, aligning with our desire to see the real you.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of the company culture that resonate with you, and explain why you are excited about the opportunity to join their team.
Showcase Your Communication Skills: Since the role involves handling customer enquiries, ensure your application demonstrates your communication skills. Use clear and professional language, and consider including examples of how you've successfully managed customer interactions in the past.
Include Recommendations: If possible, attach a recommendation from someone who can vouch for your potential and skills. This could be a previous employer or a colleague who can speak to your ability to work collaboratively and deliver excellent customer service.
How to prepare for a job interview at Mark Allen Group Ltd
✨Show Your Enthusiasm
Make sure to express your passion for customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past, as this aligns with the company's values of creativity and fairness.
✨Demonstrate Communication Skills
Since the role involves handling customer enquiries via email and telephone, practice clear and professional communication. You might even want to prepare a few scenarios where you successfully resolved customer issues to showcase your skills.
✨Highlight Team Collaboration
Emphasise your ability to work well in a team. Discuss experiences where you collaborated with others to achieve a common goal, as the company values teamwork and fresh ideas.
✨Prepare for Questions on Adaptability
Be ready to discuss how you handle change and adapt to new situations. The company is looking for someone who can thrive in a dynamic environment, so share examples of how you've successfully navigated challenges in previous roles.