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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage enquiries in a fast-paced media environment.
- Company: Join Mark Allen Group, a leading specialist media business with a collaborative culture.
- Benefits: Enjoy a competitive salary, hybrid work options, and tailored professional development.
- Other info: Be part of a passionate team that values creativity and long-term growth.
- Why this job: Make a real impact by supporting clients and colleagues in a dynamic team.
- Qualifications: Strong communication skills and a proactive, organised approach are essential.
The predicted salary is between 25000 - 25000 £ per year.
The salary is £25,000 (DOE) plus company benefits. As Customer Service Administrator, you will play a key role in delivering a high-quality service across our subscriptions function. You will work in a fast-paced, specialist media environment where attention to detail, communication, and collaboration are key. You will be joining our Subscriptions team of 17 people who thrive on collaboration, fresh ideas, and celebrating success. This is a full-time role, Monday to Friday, with four days a week based in our Dinton office near Salisbury. This is a role for someone who enjoys ownership, takes pride in delivering a great customer experience, and is motivated by supporting both clients and colleagues in a busy team environment.
As a Customer Service Administrator, you will:
- Handle customer enquiries by email and telephone, ensuring communication is professional, polite, and effective.
- Deliver excellent customer service, building strong rapport and long-term relationships with clients.
- Process orders and payments accurately and efficiently via email and telephone.
- Plan and prioritise your workload to meet deadlines while maintaining a high level of accuracy.
- Work closely with colleagues across the subscriptions team to ensure a consistent and joined-up customer experience.
- Contribute ideas and improvements that enhance how we support our customers and work together as a team.
- Operate confidently in a busy environment, balancing day-to-day tasks with new requests.
What we’re looking for
Must-haves:
- Strong communication skills, with the ability to build positive relationships with customers and colleagues.
- A proactive and collaborative approach, with a willingness to support the wider team.
- Good organisation and attention to detail, with the ability to manage deadlines effectively.
Nice-to-haves:
- Previous experience in a customer service or administrative role.
- Experience handling customer enquiries via phone and email.
If you do not meet every requirement but bring transferable skills, sound judgement and fresh thinking, we encourage you to apply.
Why join Mark Allen Group?
- Be part of a specialist media business with strong, trusted brands and loyal professional audiences.
- Work in a hybrid environment that supports focus, collaboration and flexibility.
- Learn and grow through tailored development, mentoring and hands-on experience.
- Contribute to work that informs, connects and supports industries that matter.
- Join a culture grounded in passion, creativity, fairness and long-term thinking.
How to apply
Upload your application via our careers site. You may include a short video introduction if you wish (optional). References or recommendations can also be shared (optional).
Right to Work: Applicants must have the right to live and work in (country). We do not offer visa sponsorship.
About Us
For over 40 years, Mark Allen Group has built and grown specialist media brands that inform, connect and support professional communities. We operate across healthcare, education, agriculture, business, finance, travel retail, exhibitions and critical communications, combining trusted content, data, events and insight. We are a commercial media owner with a long-term mindset, balancing strong legacy brands with innovation and evolution. Our people play a central role in shaping how our audiences engage with us today and how we grow for the future.
Customer Service Administrator employer: Mark Allen Group Ltd
Contact Detail:
Mark Allen Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mark Allen Group. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle tricky customer enquiries or how to build rapport quickly. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate your ability to communicate clearly and effectively. Use examples from your past experiences where you’ve successfully resolved issues or built strong relationships with customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re enthusiastic about the role and helps keep you top of mind for the hiring team.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We love seeing a bit of who you are, so don’t be afraid to inject some enthusiasm and warmth into your words. Remember, we’re looking for someone who can build strong relationships with our clients and colleagues.
Tailor Your Application: Make sure to tailor your application to the Customer Service Administrator role. Highlight your relevant experience and skills that match what we’re looking for, like your communication skills and attention to detail. This shows us you’ve done your homework and are genuinely interested in joining our team.
Keep It Clear and Concise: While we want to know about you, it’s important to keep your application clear and to the point. Use bullet points or short paragraphs to make it easy for us to read. We appreciate a well-organised application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our careers site! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, if you want to include a short video introduction, go for it! We’d love to see your face and hear your voice.
How to prepare for a job interview at Mark Allen Group Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is a must-have for this role, prepare examples of how you've effectively communicated with customers or colleagues in the past. Whether it’s resolving an issue or collaborating on a project, having specific anecdotes ready will demonstrate your ability to build positive relationships.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, organisation is key. Be ready to discuss how you prioritise tasks and manage your workload. You might even want to share a time when you successfully juggled multiple responsibilities while maintaining accuracy and attention to detail.
✨Bring Ideas to the Table
The company values fresh ideas and improvements, so think about how you can contribute to enhancing customer support. Prepare a couple of suggestions or insights based on your previous experiences that could benefit the subscriptions team. This shows initiative and a collaborative spirit!