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- Tasks: Lead the IT team on board, ensuring top-notch tech support and seamless operations.
- Company: Join Carnival UK, a leader in world-class cruise holidays with a rich British heritage.
- Benefits: Enjoy personal and professional development opportunities while working in a unique travel environment.
- Why this job: Experience a vibrant culture focused on wellbeing, inclusion, and unforgettable guest experiences.
- Qualifications: Degree in IT, 5+ years maritime IT experience, and strong service management skills required.
- Other info: This is a ship-based role on a fixed-term contract for 3 months.
The predicted salary is between 42000 - 84000 £ per year.
Carnival UK is the operating company for P&O Cruises & Cunard. We provide world class cruise holidays and take enormous pride from bringing to life two of the most iconic brands from Britain’s rich seafaring heritage. That legacy of elegance and style, of beautiful ships, inspiring leadership and guest-obsessed service excellence lives on today, as we evolve ourselves for tomorrow.
Working at Carnival UK/P&O Cruises/Cunard means being part of a tight-knit but truly global team made up of friendly, happy, caring people. Parts of our business are incredibly diverse, but we work hard every day to promote even greater inclusion, fresh ideas and different perspectives. Whatever our role or background, we share high standards, heartfelt values and a sense of belonging. We’re focused on wellbeing every day, as well as being supportive and compassionate when we need it most.
As a growing business we have a big focus on developing skills and continuous learning. From formal qualification to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities. All of our roles give people the chance to stretch themselves and learn from colleagues with a wealth of experience. As our business grows, we want our people to grow too. So we’re determined to create opportunities for everyone to drive their development and define their own career path.
This is a ship based position. Working an FTC contract, on assignment for 3 months.
Based on board vessels operated by an iconic brand that belong to the world’s largest leisure organisation, the IT Manager role is a truly unique opportunity to be immersed in technology whilst experiencing the ultimate way to work and travel.
Technology is fundamental to delivering and enhancing the journey that our guests experience. The Onboard IT Team don\’t accept the status quo, they think obsessively about Technology and strive to exceed expectations at every opportunity, placing our guests and crew at the heart of everything they do. From embarkation, retail and dining experiences, to keeping people connected via internet and entertained in theatres, cinemas and more. The wide range of technology on board is as impressive as our beautiful ships.
Leading our IT Department on one of our Excellence Class of vessels, the IT Manager will provide technical direction and leadership for a team of high performing IT Officers and IT Technicians, who are committed to delivering unforgettable holiday happiness for our guests and providing exceptional operational support for our crew.
Ensuing that high quality IT systems support, advanced troubleshooting and maintenance for a complex, technical environment is delivered consistently and within SLA. Our goal is to be proactive, to minimise downtime and recover services brilliantly when necessary.
The IT Manager will ensure the IT team maintain an optimum level of technical and operational knowledge to deliver exceptional day to day support, providing a seamless operation. This includes guidance on establishing impact, priority, goals and objectives to achieve both growth and excellence.
The role will focus on Service Management; ensuring that incidents are resolved as quickly as possible whilst also making sure that accurate and timely records are maintained in the ticketing system, keeping customers informed and updated of progress. Providing safe, secure and reliable operations, while seeking out opportunities to delight our guests and shipboard colleagues.
The IT Manager will take the lead on high impacting incidents, liaising between the appropriate ship and shoreside teams, providing high quality and timely updates to Shipboard Management and Senior stakeholders.
Collaborating with all business functions to deliver technology which supports our business ambition to deliver that unforgettable holiday happiness experience.
The IT Manager is an ambassador for IT and is dedicated to delivering a service orientated culture that helps our guests to holiday like never before.
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Education & Experience |
Required
Desirable
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Certificates |
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We are working hard to build a flexible and inclusive culture. As part of our culture difference is valued and our people can be themselves. We welcome applications from everyone because inclusivity is at the heart of everything we do. We do not discriminate on the basis of age, disability, gender, race, religion or belief, sexual orientation, marriage & civil partnership and pregnancy & maternity.
IT Manager employer: Maritime
Contact Detail:
Maritime Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Manager
✨Tip Number 1
Familiarise yourself with Carnival UK's values and culture. Understanding their commitment to guest experience and team collaboration will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Carnival UK, especially those in IT roles. They can provide insights into the company’s expectations and the nuances of working on board, which can be invaluable during your application process.
✨Tip Number 3
Stay updated on the latest trends in maritime IT and service management. Being able to discuss recent advancements or challenges in the industry can demonstrate your passion and expertise during interviews.
✨Tip Number 4
Prepare to showcase your leadership skills and experience in managing IT teams. Think of specific examples where you've successfully led a team through challenges, as this will resonate well with the role's requirements.
We think you need these skills to ace IT Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT management, particularly in maritime or hospitality environments. Emphasise your leadership skills and any specific IT certifications you hold, such as ITIL.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and how it enhances guest experiences. Mention your understanding of the unique challenges faced in a ship-based IT environment and how you can contribute to Carnival UK's mission.
Showcase Your Problem-Solving Skills: Provide examples in your application of how you've successfully managed high-impact incidents in previous roles. Highlight your ability to maintain service quality under pressure and your proactive approach to minimising downtime.
Highlight Continuous Learning: Mention any ongoing professional development or training you've undertaken, especially in IT service management or related fields. This aligns with Carnival UK's focus on skill development and continuous learning.
How to prepare for a job interview at Maritime
✨Showcase Your Technical Expertise
As an IT Manager, it's crucial to demonstrate your in-depth understanding of IT operations. Be prepared to discuss your experience with incident management, problem resolution, and service delivery. Highlight specific examples where you've successfully led a team through complex technical challenges.
✨Emphasise Your Leadership Skills
This role requires strong leadership capabilities. Share instances where you've motivated and guided your team to achieve high performance. Discuss how you foster a culture of continuous learning and development within your team, aligning with the company's focus on personal growth.
✨Understand the Company Culture
Carnival UK values inclusivity and a sense of belonging. Research their company culture and be ready to explain how your values align with theirs. Discuss how you can contribute to a supportive and compassionate work environment, which is essential for this role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in real-time situations. Prepare to discuss how you would handle high-impact incidents or service disruptions, ensuring you convey your proactive approach to minimising downtime and maintaining guest satisfaction.
