At a Glance
- Tasks: Manage customer volumes and ensure top-notch service in a dynamic team.
- Company: Join Maritime Transport, a fast-growing leader in the UK logistics industry.
- Benefits: Enjoy competitive pay, annual bonuses, 20 days holiday, and discounts on MSC cruises.
- Other info: Work in a vibrant environment with a 4on/4off shift pattern.
- Why this job: Kickstart your career with full training and great progression opportunities.
- Qualifications: Strong communication skills and a willingness to learn; transport knowledge is a plus.
The predicted salary is between 25000 - 30000 £ per year.
Join a winning team at Maritime Transport. Are you looking for a challenging and rewarding career with a market leader? Maritime Transport is one of the fastest growing transport companies in the UK. We offer the most dynamic working environment and prospects to progress within the industry. Due to continued success, we’re looking for a Trainee Customer Service Administrator based at our Northampton depot to help us to develop our ambitious plans. This role will be based on a 4on / 4off shift pattern.
Why work for Maritime Transport?
- Competitive salary
- Annual salary review (discretionary)
- Annual bonus (discretionary)
- 20 days holiday plus 8 bank holidays on top from day 1
- Life assurance cover x3 from day 1 and up to age 66
- Group personal pension
- Full training will be provided
- Employee assistance programme
- Big discounts on MSC cruises for yourself, family and friends
- Maritime Weekly Lottery – every week one employee will win £1,000 Net
You’ll be working for one of the market leaders.
Duties & Responsibilities:
- Managing our customers daily volumes
- Dealing internally with Maritime staff to manage any issues or problems
- Dealing externally with our customers, ensuring a high standard of customer service is maintained at all times
Must be happy working on a 4on/4off shift pattern. An understanding of the transport industry would be preferred but not essential. Working as part of a successful team, you will possess excellent communication skills and experience of dealing directly with customers. A working knowledge of IT systems and Microsoft Excel is preferred but not essential for this role.
Trainee Customer Service Administrator employer: Maritime Transport
Maritime Transport is an exceptional employer, offering a dynamic working environment and ample opportunities for career progression within the transport industry. With competitive salaries, discretionary bonuses, and comprehensive benefits including life assurance and generous holiday allowances, employees are well-supported from day one. The Northampton depot fosters a collaborative culture where teamwork and excellent customer service are paramount, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Customer Service Administrator
✨Tip Number 1
Network like a pro! Reach out to current employees at Maritime Transport on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Trainee Customer Service Administrator role.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult customers or manage high volumes of inquiries. We want you to shine when it comes to showcasing your communication skills!
✨Tip Number 3
Show your enthusiasm for the transport industry! Even if you don’t have direct experience, do some research on Maritime Transport and the logistics sector. Being able to discuss industry trends can really impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be one step closer to joining a winning team at Maritime Transport!
We think you need these skills to ace Trainee Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Trainee Customer Service Administrator role. Highlight any relevant experience, even if it’s just customer service skills or teamwork. We want to see how you fit into our dynamic environment!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you’re excited about joining Maritime Transport and how you can contribute to our success.
Show Off Your Communication Skills:Since this role involves dealing with customers and internal teams, make sure your application reflects your communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Maritime Transport
✨Know the Company Inside Out
Before your interview, take some time to research Maritime Transport. Understand their values, recent achievements, and what sets them apart in the transport industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with the company's goals.
✨Showcase Your Customer Service Skills
As a Trainee Customer Service Administrator, you'll be dealing with customers daily. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your communication skills and ability to work as part of a team, as these are crucial for the role.
✨Be Ready for Shift Work Questions
Since this role involves a 4on/4off shift pattern, be prepared to discuss your flexibility and willingness to work these hours. Think about how you can manage your time effectively and maintain a work-life balance while adapting to this schedule.
✨Brush Up on IT Skills
While a working knowledge of IT systems and Microsoft Excel is preferred but not essential, it’s a good idea to familiarise yourself with basic functions and features. If you can demonstrate your comfort with technology during the interview, it will show that you're ready to learn and adapt quickly.
