At a Glance
- Tasks: Join our IT team as a Junior IT Support Engineer, resolving tech issues and supporting users.
- Company: Maritime Transport is a leading UK logistics company, offering comprehensive supply chain solutions.
- Benefits: Enjoy full training, annual salary reviews, bonuses, 25 days holiday, and discounts on MSC cruises.
- Other info: Complete an apprenticeship while working, gaining valuable skills for your future career.
- Why this job: Fast-paced environment with growth opportunities and a supportive team culture.
- Qualifications: No prior IT experience needed; just a problem-solving mindset and eagerness to learn.
Based at our Head Office in Felixstowe, Suffolk. We're looking for a Junior IT Support Engineer to join our IT Team while also completing an apprenticeship specific to the role (Details below).
About Maritime Transport Ltd
Maritime is a UK-based, market-leading intermodal logistics company offering the complete solution for supply chain requirements including container transport and storage, curtainsided distribution and intermodal services.
This is an excellent opportunity to join Maritime, we are a strong business with a secure future who recognize and reward hard work in very modern office environments.
Maritime operates a range of IT equipment from PC’s, Printers, laptops to mobile devices through to software such as Microsoft Office (Excel, Word, Outlook) and custom bespoke applications known as TOPS, Cyman, and VIPER, all of which are supported by the IT team together with various 3rd parties. We administer 750 users from our 2 Datacentres which house and run around 100 Windows and 10 SQL Servers. We also support and maintain all the Maritime offices around the UK from a hardware and network point of view.
You will be asked to work as part of the IT Support Team, we’re looking for someone to come in and begin to learn our junior roles before progressing through the ranks upon gaining experience. You will provide IT support to Maritime staff located in the UK via telephone, email, and face to face.
Maritime is a fast paced and action-packed business which will create various challenges that have to be solved therefore can-do attitude is a must. The role is best suited to someone quick thinking, well organised and good at problem solving as the Maritime IT Support team resolve circa 1500 tickets every month.
Why work for Maritime Transport?
- Competitive salary
- Full training given
- Opportunities to progress
- Annual salary review (discretionary).
- Annual bonus (discretionary).
- 25 days holiday plus 8 bank holidays on top from day 1.
- Life assurance cover x3 from day 1 and up to age 66.
- Group personal pension.
- Employee assistance programme.
- Big discounts on MSC cruises for yourself, family and friends
- You’ll be working for one of the market leaders
The role
- Alongside your apprenticeship course you will be working as a Junior IT Support Engineer responsible for investigating and resolving tickets that are passed your way, this is all completed on a 3rd party ticketing system we use to manage all tickets.
- Manage your own workload using the IT Support System (Manage Engine, ServiceDesk Plus)
- Provide advice and guidance to end users on good practice for the use of computing equipment.
- Diagnose, troubleshoot, and triage basic software and hardware issues.
- Administration of user accounts through Microsoft Office 365 and Active Directory as well as administering accounts for 3rd party applications.
Skills essential to the role
- Problem solving mindset.
- Excellent verbal and written communication skills.
- Some familiarity with Microsoft operating systems.
- High level of self-motivation with a desire to improve.
Skills of interest
- Full UK driving license.
- Aptitude for computing technology and aware of the latest technological developments.
- Ability to describe technical information in easy-to-understand terms.
You will be provided with training from Maritime Team members as well as 3rd parties to develop your knowledge and bring you up to speed with the fast-paced way in which we work at Maritime, IT experience could be beneficial but not required however an eager willingness to accept and meet challenges is a must!
Personal Qualities
- Willingness to learn and improve your skills.
- Well organised with the ability to prioritise, work to deadlines while using your own initiative.
- Decisive decision making.
- Willing to ask questions when you’re unsure while maintaining confidence in your own ability.
Apprenticeship
We are looking for our new team member to complete a roll specific apprenticeship alongside working as a Junior IT Support Engineer. We’d aim to get you settled into the business and familiar with day-to-day processes and after circa 3 months, then look to start the apprenticeship.
Detail of the Information Communications Technician course can be found using the below hyperlink. We believe this course will give a future employee a great base level of knowledge to continue to build upon throughout their career at Maritime.
Information communications technician / Institute for Apprenticeships and Technical Education
Other
The successful candidate will enjoy a competitive salary and remuneration package and excellent benefits.
Should you not hear back from us then your application will have been unsuccessful on this occasion.
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Junior It Support Engineer in Felixstowe employer: Maritime Transport
Maritime Transport is an exceptional employer, offering a supportive work environment where HGV Class 1 Drivers can thrive through extensive training and mentoring. Located in Walton, UK, employees benefit from competitive pay rates, tax-free allowances, and annual bonuses, all while driving high-quality vehicles as part of a winning team dedicated to professional growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Junior It Support Engineer in Felixstowe
✨Tip Number 1
Familiarise yourself with the specific software and systems mentioned in the job description, such as Microsoft Office 365, Active Directory, and the ticketing system (Manage Engine, ServiceDesk Plus). This knowledge will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've tackled technical issues in the past. Whether it's a personal project or a school assignment, being able to articulate your thought process will impress the hiring team.
✨Tip Number 3
Research Maritime Transport Ltd and understand their business model and the role of IT within it. Being knowledgeable about the company will allow you to tailor your responses and show genuine interest during the interview.
✨Tip Number 4
Prepare questions to ask during the interview that reflect your eagerness to learn and grow within the company. Inquiring about training opportunities or the apprenticeship programme can highlight your commitment to developing your skills.
We think you need these skills to ace Junior It Support Engineer in Felixstowe
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Junior IT Support Engineer position. Understand the key responsibilities and required skills, such as problem-solving and communication abilities.
Tailor Your CV:Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any familiarity with Microsoft operating systems and your problem-solving mindset.
Craft a Strong Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention your willingness to learn and improve, and how your personal qualities make you a good fit for the fast-paced environment at Maritime.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Maritime Transport
✨Show Your Problem-Solving Skills
As a Junior IT Support Engineer, you'll be tackling various technical issues. Prepare examples of past experiences where you've successfully solved problems, whether in a work setting or during your studies.
✨Familiarise Yourself with Relevant Technologies
Make sure you have a basic understanding of the technologies mentioned in the job description, such as Microsoft Office 365, Active Directory, and ticketing systems like Manage Engine. This will show your enthusiasm and readiness to learn.
✨Demonstrate Your Communication Skills
Since you'll be providing support via phone, email, and face-to-face, practice explaining technical concepts in simple terms. This will highlight your ability to communicate effectively with non-technical users.
✨Exhibit a Willingness to Learn
Maritime is looking for someone eager to grow and develop their skills. Be prepared to discuss how you plan to continue learning and improving in the role, especially through the apprenticeship programme.
