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- Tasks: Manage customer volumes and ensure top-notch service while working night shifts.
- Company: Join Maritime Transport, a fast-growing leader in the UK logistics industry.
- Benefits: Enjoy competitive pay, annual bonuses, 20 days holiday, and discounts on MSC cruises.
- Other info: Exciting career growth opportunities in a supportive work environment.
- Why this job: Be part of a dynamic team and contribute to innovative logistics solutions.
- Qualifications: Strong communication skills and basic IT knowledge, experience in customer service preferred.
The predicted salary is between 30000 - 40000 £ per year.
Join a winning team at Maritime Transport. Are you looking for a challenging and rewarding career with a market leader? Maritime Transport is one of the fastest growing transport companies in the UK. We offer the most dynamic working environment and prospects to progress within the industry. Due to continued success, we’re looking for a Night Customer Service Administrator based at our Felixstowe Depot on a Nights - 4on / 4off shift pattern, to help us to develop our ambitious plans.
Why work for Maritime Transport?
- Competitive salary
- Annual salary review (discretionary)
- Annual bonus (discretionary)
- 20 days holiday from day 1
- Life assurance cover x3 from day 1 and up to age 66
- Group personal pension
- Employee assistance programme
- Big discounts on MSC cruises for yourself, family and friends
- Maritime Weekly Lottery – every week one employee will win £1,000 Net
You’ll be working for one of the market leaders.
Duties & Responsibilities:
- Managing our customers daily volumes
- Dealing internally with Maritime staff to manage any issues or problems
- Dealing externally with our customer, ensuring a high standard of customer service is maintained at all times
- Must be happy to work a 4 on 4 off shift pattern
- An understanding of the transport industry would be preferred but not essential
- Working as part of a successful team, you will possess excellent communication skills and experience of dealing directly with customers
- A working knowledge of IT systems and Microsoft Excel is essential for the role
Night Customer Services Administrator - 4on / 4off in Felixstowe employer: Maritime Transport
Contact Detail:
Maritime Transport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Customer Services Administrator - 4on / 4off in Felixstowe
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Maritime Transport on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations with customers and be ready to share your experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your tech skills! Since you'll need to use IT systems and Excel, brush up on those skills before the interview. Maybe even bring examples of how you've used them in past roles to impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our winning team at Maritime Transport.
We think you need these skills to ace Night Customer Services Administrator - 4on / 4off in Felixstowe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Night Customer Services Administrator role. Highlight any customer service experience and familiarity with IT systems, especially Microsoft Excel, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining Maritime Transport and how your background makes you a great fit for our team. Keep it friendly and professional!
Showcase Your Communication Skills: Since this role involves dealing with customers and internal teams, make sure to demonstrate your excellent communication skills in your application. We want to see how you handle customer interactions and problem-solving.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s quick and easy, and you’ll be one step closer to joining our winning team at Maritime Transport!
How to prepare for a job interview at Maritime Transport
✨Know Your Stuff
Before the interview, make sure you understand Maritime Transport's role in the logistics industry. Brush up on their services and recent developments, especially their shift towards low carbon solutions. This will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Customer Service Skills
As a Night Customer Services Administrator, you'll be dealing with customers directly. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional service. This will demonstrate your ability to maintain high standards of customer care.
✨Get Comfortable with IT
Since a working knowledge of IT systems and Microsoft Excel is essential, be ready to discuss your experience with these tools. If possible, practice using Excel beforehand so you can confidently talk about how you've used it in previous roles.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or future projects. This not only shows your enthusiasm but also helps you gauge if Maritime Transport is the right fit for you.