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- Tasks: Manage customer interactions and ensure top-notch service in a dynamic transport environment.
- Company: Join Maritime Transport, a fast-growing leader in the UK transport industry.
- Benefits: Enjoy competitive salary, annual bonuses, 25 days holiday, and discounts on MSC cruises.
- Why this job: Be part of a winning team and contribute to ambitious growth plans.
- Qualifications: Strong communication skills and IT proficiency, experience with customers preferred.
- Other info: Great career progression opportunities in a supportive team atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
Join a winning team at Maritime Transport. Are you looking for a challenging and rewarding career with a market leader? Maritime Transport is one of the fastest growing transport companies in the UK. We offer the most dynamic working environment and prospects to progress within the industry. Due to continued success, we’re looking for a Customer Service Administrator based at our Felixstowe Head Office, to help us to develop our ambitious plans.
Why work for Maritime Transport?
- Competitive salary
- Annual salary review (discretionary)
- Annual bonus (discretionary)
- 25 days holiday plus 8 bank holidays on top from day 1
- Life assurance cover x3 from day 1 and up to age 66
- Group personal pension
- Employee assistance programme
- Big discounts on MSC cruises for yourself, family and friends
- Maritime Weekly Lottery – every week one employee will win £1,000 Net
- You’ll be working for one of the market leaders
Duties & Responsibilities:
- Managing our customers daily volumes
- Dealing internally with Maritime staff to manage any issues or problems
- Dealing externally with our customer, ensuring a high standard of customer service is maintained at all times
An understanding of the transport industry would be preferred but not essential. Working as part of a successful team, you will possess excellent communication skills and experience of dealing directly with customers. A working knowledge of IT systems and Microsoft Excel is essential for the role.
Customer Services Administrator in Felixstowe employer: Maritime Transport
Contact Detail:
Maritime Transport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administrator in Felixstowe
✨Tip Number 1
Get to know the company! Research Maritime Transport and understand their values, culture, and what makes them a market leader. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their winning team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Maritime Transport. Personal connections can give you an edge over other candidates.
✨Tip Number 3
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle difficult customers or resolve issues. Show them you’ve got the communication skills and problem-solving abilities they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Maritime Transport and ready to contribute to their ambitious plans.
We think you need these skills to ace Customer Services Administrator in Felixstowe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Administrator role. Highlight any relevant experience you have in customer service and your familiarity with IT systems, especially Microsoft Excel. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about working at Maritime Transport and how your skills align with our needs. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: Since this role involves dealing with customers and internal teams, make sure to showcase your excellent communication skills in your application. Whether it's through examples in your CV or your cover letter, let us know how you handle customer interactions.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people. Plus, you’ll be one step closer to joining our winning team!
How to prepare for a job interview at Maritime Transport
✨Know Your Stuff
Before the interview, make sure you understand Maritime Transport's role in the industry. Research their services and recent news. This will help you answer questions confidently and show your genuine interest in the company.
✨Show Off Your Communication Skills
As a Customer Services Administrator, communication is key. Prepare examples of how you've effectively dealt with customers in the past. Think about times when you resolved issues or provided exceptional service, and be ready to share those stories.
✨Get Comfortable with IT
Since a working knowledge of IT systems and Microsoft Excel is essential, brush up on your skills before the interview. Be prepared to discuss your experience with these tools and how you've used them to improve customer service in previous roles.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows you're engaged and thinking about how you can contribute to their success.
