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For Companies At a Glance
- Tasks: Manage customer volumes and ensure top-notch service while collaborating with the team.
- Company: Join Maritime Transport, a leading UK logistics company with a £400m turnover.
- Benefits: Enjoy competitive salary, annual bonuses, 25 days holiday, life assurance, and big discounts on cruises.
- Why this job: Be part of a dynamic team in a fast-growing industry with great career progression opportunities.
- Qualifications: Excellent communication skills and IT knowledge are essential; transport experience is a plus.
- Other info: Work at our Ipswich Depot and join a winning team focused on low carbon logistics.
The predicted salary is between 28800 - 42000 £ per year.
The Vacancy
Join a winning team at Maritime Transport. Are you looking for a challenging and rewarding career with a market leader?
Maritime Transport is one of the fastest growing transport companies in the UK. We offer a dynamic working environment and prospects to progress within the industry. Due to continued success, we’re looking for a Transport Customer Services Operator based at our Ipswich Depot to help develop our ambitious plans.
Why work for Maritime Transport?
- Competitive salary
- Annual salary review (discretionary)
- Annual bonus (discretionary)
- 25 days holiday plus 8 bank holidays from day 1
- Life assurance cover x3 from day 1 up to age 66
- Group personal pension
- Employee assistance programme
- Big discounts on MSC cruises for yourself, family, and friends
- Maritime Weekly Lottery – every week one employee will win £1,000 net
- Opportunity to work for one of the market leaders
Duties & Responsibilities
- Managing our customers\’ daily volumes
- Dealing internally with Maritime staff to manage any issues or problems
- Dealing externally with our customers, ensuring a high standard of customer service is maintained at all times
An understanding of the transport industry would be preferred but not essential. Working as part of a successful team, you will possess excellent communication skills and experience of dealing directly with customers. A working knowledge of IT systems and Microsoft Excel is essential for the role.
The Company
Founded in 2001 by Executive Chairman, John Williams, Maritime Transport has evolved from small beginnings into a leading logistics company with a turnover exceeding £400m.
To date, the company employs 3,000 personnel across 40+ sites, including a network of strategic rail freight terminals, with a fleet of 1,300 Euro-6 trucks and over 50 container handlers servicing trains daily. Maritime has a proven track record as an intermodal operator, delivering low carbon, container logistics solutions for first and final miles, and pioneering modal shift from road to rail in UK distribution.
In 2024, the company was acquired by Swiss-based global logistics provider MEDLOG S.A., supporting Maritime’s growth and strengthening its market position as the UK’s leading provider of integrated road and rail freight logistics.
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Transport Customer Services Operator employer: Maritime Transport Ltd
Contact Detail:
Maritime Transport Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Customer Services Operator
✨Tip Number 1
Familiarise yourself with the transport industry, even if you don't have direct experience. Understanding key terms and current trends can help you engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your customer service skills. Think of examples from your past experiences where you successfully resolved issues or provided exceptional service, as these will be valuable to discuss.
✨Tip Number 3
Get comfortable with Microsoft Excel and other IT systems. Consider taking a quick online course or tutorial to enhance your skills, as this will show your commitment to the role.
✨Tip Number 4
Network with current or former employees of Maritime Transport. They can provide insights into the company culture and expectations, which can be incredibly helpful during your application process.
We think you need these skills to ace Transport Customer Services Operator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Transport Customer Services Operator position. Understand the key responsibilities and required skills, such as excellent communication and IT proficiency.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and any knowledge of the transport industry. Use specific examples that demonstrate your skills in managing customer interactions and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for Maritime Transport and how your background aligns with their values and goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Maritime Transport Ltd
✨Research Maritime Transport
Before your interview, take some time to learn about Maritime Transport's history, values, and recent developments. Understanding their position in the logistics industry will help you answer questions more effectively and show your genuine interest in the company.
✨Highlight Customer Service Skills
As a Transport Customer Services Operator, excellent communication and customer service skills are crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved service quality to demonstrate your capabilities.
✨Familiarise Yourself with IT Systems
Since a working knowledge of IT systems and Microsoft Excel is essential for this role, brush up on your skills. Be ready to discuss how you've used these tools in previous jobs and how they can help you manage customer volumes effectively.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your enthusiasm for the role and helps you assess if the company is the right fit for you. Consider asking about team dynamics, growth opportunities, or how success is measured in the role.
