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For Companies At a Glance
- Tasks: Communicate with customers, manage requests, and ensure data accuracy.
- Company: Join Maritime Transport, a fast-growing leader in the UK transport industry.
- Benefits: Competitive salary, annual bonuses, 25 days holiday, and big discounts on cruises.
- Why this job: Be part of a dynamic team and make a real impact in logistics.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
- Other info: Great career progression opportunities in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Join a winning team at Maritime Transport. Are you looking for a challenging and rewarding career with a market leader? Maritime Transport is one of the fastest growing transport companies in the UK. We offer the most dynamic working environment and prospects to progress within the industry. Due to continued success, we’re looking for a Customer Service Administrator based at our Ipswich to help us to develop our ambitious plans.
Why work for Maritime Transport?
- Competitive salary
- Annual salary review (discretionary)
- Annual bonus (discretionary)
- 25 days holiday plus 8 bank holidays on top from day 1
- Life assurance cover x3 from day 1 and up to age 66
- Group personal pension
- Employee assistance programme
- Big discounts on MSC cruises for yourself, family and friends
- Maritime Weekly Lottery – every week one employee will win £1,000 Net
- You’ll be working for one of the market leaders
Key Responsibilities
- Communicate effectively with in-house customers to manage requests and resolve issues
- Liaise with depots through callovers to ensure all work is accurate and consistent across systems
- Handle customer requests for extra work, cancellations, and amendments
- Release imports using Destin 8 and CNS systems, and manage bookings for exports
- Maintain accurate records and ensure data integrity across all systems
- Managing group email mailboxes in a timely and effective manner
Skills & Experience
- Experience with TOPS, Paris, Destin 8, and Excel is advantageous but not essential
- Strong communication skills, both verbal and written
- Attention to detail and ability to manage multiple tasks efficiently
- Customer‑focused with a proactive approach to problem‑solving
- An understanding of the transport industry is essential
- Working as part of a successful team, you will possess excellent communication skills and experience of dealing directly with customers
- A working knowledge of IT systems and Microsoft Excel is essential for the role
The Company
Founded in 2001 by Executive Chairman, John Williams, Maritime Transport has evolved from small beginnings into a leading logistics company with a turnover exceeding £400m. To date, the company employs 3,300 people across 40+ sites including a network of strategic rail freight terminals, with a cutting‑edge fleet of 1,300 Euro‑6 trucks and over 50 container handlers servicing a number of trains, daily. Maritime has a proven track record as an intermodal operator, developing and delivering low‑carbon, container logistics solutions for first and final miles, and pioneering the modal shift of UK domestic distribution from road to rail. In 2024, the company was acquired by Swiss‑based global logistics and supply chain provider, MEDLOG S.A., supporting Maritime’s growth strategy and strengthening its market position as the UK’s leading provider of integrated road and rail freight logistics.
Customer Services Operator in Ipswich employer: Maritime Transport Ltd
Contact Detail:
Maritime Transport Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Operator in Ipswich
✨Tip Number 1
Get to know the company! Research Maritime Transport and understand their values, services, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their winning team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Operator, you'll need to communicate effectively with customers and colleagues. Role-play common scenarios or questions you might face, so you feel confident and ready to impress during interviews.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues or improved processes. This will demonstrate your proactive approach and customer-focused mindset, which are key for this role.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through the Maritime Transport careers page. This way, we can easily track your application and get you one step closer to joining our dynamic team.
We think you need these skills to ace Customer Services Operator in Ipswich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Services Operator role. Highlight your relevant experience and skills that match what we're looking for, like strong communication and attention to detail.
Show Your Customer Focus: In your application, emphasise your customer service experience. We want to see how you've effectively managed requests and resolved issues in the past, so share specific examples that showcase your proactive approach.
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon. Make it easy for us to see why you're a great fit for the role without wading through unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you'll find all the details you need about the role right there!
How to prepare for a job interview at Maritime Transport Ltd
✨Know Your Stuff
Before the interview, make sure you understand Maritime Transport's services and their role in the logistics industry. Familiarise yourself with terms like intermodal transport and the systems mentioned in the job description, such as Destin 8 and CNS. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Communication Skills
As a Customer Services Operator, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've effectively resolved customer issues in the past. This will demonstrate your proactive approach to problem-solving.
✨Be Detail-Oriented
Attention to detail is crucial for this role. During the interview, highlight experiences where your meticulous nature made a difference, whether it was maintaining accurate records or managing multiple tasks. This will reassure them that you can handle the responsibilities of the position.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within Maritime Transport. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you. Plus, it keeps the conversation flowing!