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- Tasks: Manage customer queries and ensure top-notch service in a dynamic transport environment.
- Company: Join Maritime Transport, a fast-growing leader in the UK logistics industry.
- Benefits: Enjoy competitive salary, annual bonuses, 25 days holiday, and discounts on MSC cruises.
- Why this job: Be part of a winning team and contribute to innovative logistics solutions.
- Qualifications: Strong communication skills and basic IT knowledge, experience with customers preferred.
- Other info: Great career progression opportunities in a supportive and collaborative workplace.
The predicted salary is between 30000 - 42000 £ per year.
Join a winning team at Maritime Transport. Are you looking for a challenging and rewarding career with a market leader? Maritime Transport is one of the fastest growing transport companies in the UK. We offer the most dynamic working environment and prospects to progress within the industry. Due to continued success, we’re looking for a Customer Service Administrator based at our Ipswich Depot to help us to develop our ambitious plans.
Why work for Maritime Transport?
- Competitive salary
- Annual salary review (discretionary)
- Annual bonus (discretionary)
- 25 days holiday plus 8 bank holidays on top from day 1
- Life assurance cover x3 from day 1 and up to age 66
- Group personal pension
- Employee assistance programme
- Big discounts on MSC cruises for yourself, family and friends
- Maritime Weekly Lottery – every week one employee will win £1,000 Net
- You’ll be working for one of the market leaders
Duties & Responsibilities
- Managing our customers daily volumes
- Dealing internally with Maritime staff to manage any issues or problems
- Dealing externally with our customer, ensuring a high standard of customer service is maintained at all times
An understanding of the transport industry would be preferred but not essential. Working as part of a successful team, you will possess excellent communication skills and experience of dealing directly with customers. A working knowledge of IT systems and Microsoft Excel is essential for the role.
The Company founded in 2001 by Executive Chairman, John Williams, Maritime Transport has evolved from small beginnings into a leading logistics company with a turnover exceeding £400m. To date, the company employs 3,300 people across 40+ sites including a network of strategic rail freight terminals, with a cutting-edge fleet of 1,300 Euro-6 trucks and over 50 container handlers servicing a number of trains, daily. Maritime has a proven track record as an intermodal operator, developing and delivering low carbon, container logistics solutions for first and final miles, and pioneering the modal shift of UK domestic distribution from road to rail. In 2024, the company was acquired by Swiss-based global logistics and supply chain provider, MEDLOG S.A., supporting Maritime’s growth strategy and strengthening its market position as the UK’s leading provider of integrated road and rail freight logistics.
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Customer Services Administrator in Ipswich employer: Maritime Transport Ltd
Contact Detail:
Maritime Transport Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administrator in Ipswich
✨Tip Number 1
Get to know Maritime Transport! Research the company’s values, culture, and recent achievements. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their winning team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Administrator, you'll need to interact with both customers and colleagues. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Maritime Transport. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from Maritime Transport.
We think you need these skills to ace Customer Services Administrator in Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Administrator role. Highlight relevant experience and skills that match the job description, especially your communication skills and any IT knowledge.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about working at Maritime Transport and how you can contribute to the team. Keep it concise but engaging.
Showcase Your Customer Service Skills: Since this role is all about customer service, be sure to include examples of how you've successfully dealt with customers in the past. This will show us that you understand the importance of maintaining high standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Maritime Transport Ltd
✨Know Your Stuff
Before the interview, make sure you understand Maritime Transport's role in the logistics industry. Familiarise yourself with their services and recent developments. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Customer Services Administrator, communication is key. Prepare examples of how you've effectively dealt with customers in the past. Think about situations where you resolved issues or improved customer satisfaction, and be ready to share these stories.
✨Get Comfortable with IT
Since a working knowledge of IT systems and Microsoft Excel is essential, brush up on your skills before the interview. Be prepared to discuss your experience with these tools and how you've used them to manage customer data or streamline processes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
