At a Glance
- Tasks: Provide first and second-line IT support, solving tech issues and keeping systems running smoothly.
- Company: Join Maritime Transport, a leading logistics company with a focus on innovation.
- Benefits: Enjoy competitive salary, annual bonuses, 25 days holiday, and discounts on MSC cruises.
- Other info: Be part of a team that values expertise and offers excellent career growth opportunities.
- Why this job: Make a real impact in tech while growing your career in a dynamic environment.
- Qualifications: At least 1 year of IT support experience and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about computers, technology, and driven to make a real difference in a fast-paced business environment? We are on the lookout for a dynamic, solutions-oriented IT Support Technician to join our IT team. If you have at least a year of hands-on experience and thrive on tackling new challenges, you’ll excel in this role. You’ll be at the frontline—providing first and second-line technical support across the organisation, ensuring our systems, devices, and people stay connected and operational. This is a great opportunity to take your IT career to the next level, make an impact, and grow alongside a team that values innovation and expertise.
Why work for Maritime Transport?
- Competitive salary
- Annual salary review (discretionary)
- Annual bonus (discretionary)
- 25 days holiday plus 8 bank holidays on top from day 1
- Life assurance cover from day 1
- Big discounts on MSC cruises for yourself, family and friends
- Group personal pension
- Employee assistance programme
- You’ll be working for one of the market leaders
Key Responsibilities
- Provide first and second-line technical support to users via phone, email, and in person
- Diagnose and resolve hardware, software, and network issues
- Manage and prioritise support tickets using the helpdesk system (Manage Engine)
- Install, configure, and maintain desktops, laptops, mobile devices, and peripherals
- Administer user accounts (Active Directory / Microsoft 365) including permissions and group policies
- Support and maintain Windows operating systems and business applications
- Assist with network infrastructure support (switches, routers, Wi-Fi)
- Support backup systems and basic server administration tasks
- Maintain accurate IT documentation and asset registers
- Assist with IT projects, system upgrades, and rollouts
- Ensure compliance with cybersecurity and data protection policies
Technical Skills & Experience
- Minimum 1 year’s experience in an IT support environment
- Strong knowledge of Windows 11, Windows Server 2022 and Microsoft 365
- Awareness of Citrix and virtualisation
- Experience with Active Directory and user account management
- Understanding of basic networking principles (TCP/IP, DNS, DHCP)
- Experience supporting printers, mobile devices, and peripherals
- Familiarity with remote support tools and ticketing systems
- Basic understanding of cybersecurity best practices
- Experience with backup solutions and endpoint security tools (desirable)
- Experience with Intune
Skills & Attributes
- Strong problem-solving and troubleshooting abilities
- Excellent communication and customer service skills
- Ability to prioritise and manage workload effectively
- Attention to detail and strong organisational skills
- Ability to work independently and as part of a team
- Professional and approachable manner
The Company
Founded in 2001 by Executive Chairman, John Williams, Maritime Transport has evolved from small beginnings into a leading logistics company with a turnover exceeding £400m. To date, the company employs 3,300 people across 40+ sites including a network of strategic rail freight terminals, with a cutting-edge fleet of 1,300 Euro-6 trucks and over 50 container handlers servicing a number of trains, daily. Maritime has a proven track record as an intermodal operator, developing and delivering low-carbon, container logistics solutions for first and final miles, and pioneering the modal shift of UK domestic distribution from road to rail. In 2024, the company was acquired by Swiss-based global logistics and supply chain provider, MEDLOG S.A., supporting Maritime’s growth strategy and strengthening its market position as the UK’s leading provider of integrated road and rail freight logistics.
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IT Support Technician in Felixstowe employer: Maritime Transport Ltd
Maritime Transport is an exceptional employer that prioritises employee growth and innovation within a dynamic work environment. With competitive salaries, generous holiday allowances, and a strong focus on work-life balance, employees are encouraged to thrive both personally and professionally. Joining our IT team means being part of a market leader in logistics, where your contributions directly impact the success of our operations and you can enjoy unique benefits like discounts on MSC cruises.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Felixstowe
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Windows 11, Microsoft 365, and basic networking principles. The more confident you are in these areas, the better you'll perform during interviews.
✨Tip Number 2
Practice your problem-solving skills! Think of common IT issues and how you'd tackle them. Being able to demonstrate your troubleshooting process can really impress potential employers.
✨Tip Number 3
Show off your communication skills! Whether it's through mock interviews or networking events, practice explaining technical concepts in simple terms. This will help you connect with non-technical interviewers.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace IT Support Technician in Felixstowe
Some tips for your application 🫡
Show Your Passion for IT:When writing your application, let your enthusiasm for technology shine through! We want to see that you’re not just looking for a job, but that you genuinely care about making a difference in the IT world.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background aligns with the role of IT Support Technician, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Maritime Transport Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Windows Server 2022, and Microsoft 365. Be ready to discuss your hands-on experience with these systems, as well as any troubleshooting you've done in the past. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in previous roles. Think about times when you had to manage multiple support tickets or prioritise tasks effectively. This will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Clearly and Confidently
Since you'll be providing support via phone, email, and in person, practice explaining technical concepts in simple terms. Good communication is key, so consider doing mock interviews with friends or family to refine your delivery and ensure you come across as approachable and professional.
✨Familiarise Yourself with the Company
Research Maritime Transport and understand their values, services, and recent developments. Being able to discuss how your skills align with their mission will set you apart. Plus, it shows genuine interest in the role and the company, which is always a plus in an interview!
