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For Companies At a Glance
- Tasks: Manage daily customer volumes and ensure high service standards.
- Company: Join Maritime Transport, a leading UK logistics company with rapid growth.
- Benefits: Enjoy competitive salary, annual bonuses, 25 days holiday, and discounts on MSC cruises.
- Why this job: Be part of a dynamic team in a fast-paced environment with great career progression.
- Qualifications: Excellent communication skills and IT knowledge, experience with customers preferred.
- Other info: Entry-level position with opportunities to grow in the transport industry.
The predicted salary is between 30000 - 42000 £ per year.
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The Vacancy
The Vacancy
Join a winning team at Maritime Transport. Are you looking for a challenging and rewarding career with a market leader? Maritime Transport is one of the fastest growing transport companies in the UK. We offer the most dynamic working environment and prospects to progress within the industry. Due to continued success, we’re looking for a Customer Service Administrator based at our London Gateway to help us to develop our ambitious plans.
Why work for Maritime Transport?
- Competitive salary
- Annual salary review (discretionary).
- Annual bonus (discretionary).
- 25 days holiday plus 8 bank holidays on top from day 1.
- Life assurance cover x3 from day 1 and up to age 66.
- Group personal pension.
- Employee assistance programme.
- Big discounts on MSC cruises for yourself, family and friends
- Maritime Weekly Lottery – every week one employee will win £1,000 Net
- You’ll be working for one of the market leaders
Duties & Responsibilities
- Managing our customers daily volumes.
- Dealing internally with Maritime staff to manage any issues or problems.
- Dealing externally with our customer, ensuring a high standard of customer service is maintained at all times.
An understanding of the transport industry would be preferred but not essential. Working as part of a successful team, you will possess excellent communication skills and experience of dealing directly with customers. A working knowledge of IT systems and Microsoft Excel is essential for the role.
The Company
Founded in 2001 by Executive Chairman, John Williams, Maritime Transport has evolved from small beginnings into a leading logistics company with a turnover exceeding £400m.
To date, the company employs 3,000 personnel across 40+ sites including a network of strategic rail freight terminals, with a cutting-edge fleet of 1,300 Euro-6 trucks and over 50 container handlers servicing a number of trains, daily. Maritime has a proven track record as an intermodal operator, developing and delivering low carbon, container logistics solutions for first and final miles, and pioneering the modal shift of UK domestic distribution from road to rail.
In 2024, the company was acquired by Swiss-based global logistics and supply chain provider, MEDLOG S.A., supporting Maritime’s growth strategy and strengthening its market position as the UK’s leading provider of integrated road and rail freight logistics.
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Documents
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Transportation, Logistics, Supply Chain and Storage
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CSU Operator employer: Maritime Transport Ltd
Contact Detail:
Maritime Transport Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSU Operator
✨Tip Number 1
Familiarise yourself with the transport industry, even if you don't have direct experience. Understanding key terms and current trends can help you engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your customer service skills. Think of examples from your past experiences where you successfully resolved issues or improved customer satisfaction, as these will be valuable to discuss.
✨Tip Number 3
Make sure you're comfortable using IT systems and Microsoft Excel. Consider taking a quick online course or tutorial to enhance your skills, as this will show your commitment to the role.
✨Tip Number 4
Network with current or former employees of Maritime Transport. They can provide insights into the company culture and expectations, which can give you an edge in your application process.
We think you need these skills to ace CSU Operator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a CSU Operator at Maritime Transport. Highlight your relevant skills and experiences that align with their requirements.
Tailor Your CV: Customise your CV to reflect the skills mentioned in the job description, such as customer service experience and IT proficiency. Use specific examples to demonstrate your capabilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for Maritime Transport and how you can contribute to their success.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Maritime Transport Ltd
✨Research Maritime Transport
Before your interview, take some time to learn about Maritime Transport's history, values, and recent developments. Understanding the company's position in the logistics industry will help you tailor your answers and show genuine interest.
✨Highlight Customer Service Skills
As a CSU Operator, you'll be dealing directly with customers. Be prepared to discuss your previous customer service experiences, focusing on how you handled challenges and maintained high standards of service.
✨Demonstrate IT Proficiency
Since a working knowledge of IT systems and Microsoft Excel is essential for this role, be ready to discuss your experience with these tools. You might even want to mention specific tasks you've accomplished using Excel to showcase your skills.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, or future projects at Maritime Transport. This shows your enthusiasm and helps you assess if the company is the right fit for you.
