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- Tasks: Manage customer queries and ensure top-notch service in a dynamic transport environment.
- Company: Join Maritime Transport, a fast-growing leader in the UK logistics industry.
- Benefits: Enjoy competitive salary, annual bonuses, 25 days holiday, and discounts on MSC cruises.
- Why this job: Be part of a winning team and contribute to innovative logistics solutions.
- Qualifications: Strong communication skills and basic IT knowledge, experience with customers preferred.
- Other info: Great career progression opportunities in a supportive and collaborative workplace.
The predicted salary is between 30000 - 42000 £ per year.
Join a winning team at Maritime Transport. Are you looking for a challenging and rewarding career with a market leader? Maritime Transport is one of the fastest growing transport companies in the UK. We offer the most dynamic working environment and prospects to progress within the industry. We’re looking for a Customer Service Administrator based at our Birmingham Depot to help us develop our ambitious plans.
Why work for Maritime Transport?
- Competitive salary
- Annual salary review (discretionary)
- Annual bonus (discretionary)
- 25 days holiday plus 8 bank holidays on top from day 1
- Life assurance cover x3 from day 1 and up to age 66
- Group personal pension
- Employee assistance programme
- Big discounts on MSC cruises for yourself, family and friends
- Maritime Weekly Lottery – every week one employee will win £1,000 Net
- Working for a market-leading organisation
Duties & Responsibilities
- Managing our customers daily volumes
- Dealing internally with Maritime staff to manage any issues or problems
- Dealing externally with our customers, ensuring a high standard of customer service is maintained at all times
An understanding of the transport industry would be preferred but not essential. Working as part of a successful team, you will possess excellent communication skills and experience of dealing directly with customers. A working knowledge of IT systems and Microsoft Excel is essential for the role.
The Company was founded in 2001 by Executive Chairman, John Williams, and has evolved from small beginnings into a leading logistics company with a turnover exceeding £400m. To date, the company employs 3,300 people across 40+ sites including a network of strategic rail freight terminals, with a cutting-edge fleet of 1,300 Euro-6 trucks and over 50 container handlers servicing a number of trains daily. Maritime has a proven track record as an intermodal operator, developing and delivering low carbon, container logistics solutions for first and final miles, and pioneering the modal shift of UK domestic distribution from road to rail. In 2024, the company was acquired by Swiss-based global logistics and supply chain provider, MEDLOG S.A., supporting Maritime’s growth strategy and strengthening its market position as the UK’s leading provider of integrated road and rail freight logistics.
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Customer Services Operator in Birmingham employer: Maritime Transport Ltd
Contact Detail:
Maritime Transport Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Operator in Birmingham
✨Tip Number 1
Get to know Maritime Transport! Research the company’s values, culture, and recent news. This will help us tailor our conversations during interviews and show that we’re genuinely interested in being part of their winning team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help us feel more confident and articulate when discussing our customer service skills and experiences.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Maritime Transport.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our application status easily and stay updated on any new opportunities.
We think you need these skills to ace Customer Services Operator in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Operator role. Highlight any relevant experience you have in customer service and your communication skills, as these are key for us at Maritime Transport.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about working with us and how your skills align with our needs. Keep it friendly and professional, just like we are!
Showcase Your IT Skills: Since a working knowledge of IT systems and Microsoft Excel is essential, make sure to mention any relevant experience you have with these tools. We love tech-savvy candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Maritime Transport Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Maritime Transport. Understand their services, values, and recent developments in the logistics industry. This will not only show your interest but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As a Customer Services Operator, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you successfully resolved issues or improved customer satisfaction. Be ready to discuss how you can maintain high standards of service.
✨Brush Up on IT Skills
Since a working knowledge of IT systems and Microsoft Excel is essential for this role, make sure you're comfortable discussing your experience with these tools. Consider preparing a few examples of how you've used Excel in previous roles to manage data or improve processes.
✨Practice Communication Scenarios
Effective communication is key in this role. Think about potential scenarios you might face when dealing with customers or internal staff. Practising how you would handle these situations can help you articulate your thoughts clearly during the interview.
