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- Tasks: Support seafarers by managing payments and processing refunds in a dynamic team.
- Company: Join the UK Customer Maritime Services Directorate in Southampton.
- Benefits: Enjoy a competitive salary, generous pension, and flexible working options.
- Why this job: Make a real difference in the maritime industry while developing your career.
- Qualifications: Proficiency in Microsoft Office and strong attention to detail required.
- Other info: Access to professional development and a supportive, inclusive work environment.
The predicted salary is between 26607 - 37300 £ per year.
Location: Southampton (Hybrid)
Salary: £26,607 - A Civil Service Pension with an employer contribution of 28.97%
Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time
Join our Seafarer Operations team within the UK Customer Maritime Services Directorate, supporting the certification and endorsement of seafarers. As a Business Administration Officer, you will play a key role in our fee‑earning Certification Operation, managing the reallocation and processing of payments from seafarers, marine colleges, and training providers.
Key Responsibilities include, but are not limited to:
- Data processing and collation for business administrative tasks and projects to support the wider Certification Operation.
- To recognise income by coding-off and re-allocating the monies paid by seafarers.
- To process refunds and deal with any over/under payments made by seafarers and companies.
Benefits
- Employer pension contribution of 28.97% of your salary.
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
- 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
- Access to the staff discount portal.
- Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
- Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
- 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
- Flexible working options where we encourage a great work-life balance.
About you
To be successful in this role you will need to have the following experience:
- Experience using Microsoft Office applications (Outlook, Word, Excel)
- Experience working with a high level of attention to detail to meet organisational quality standards
- Experience of processing high volumes of numerical or financial data with high levels of accuracy
- Experience providing excellent customer service to internal and external customers via email
Apply before 11:55 pm on Monday 23rd February 2026
Business Administration Officer in Southampton employer: Maritime & Coastguard Agency
Contact Detail:
Maritime & Coastguard Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Administration Officer in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with their needs. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Business Administration Officer in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Administration Officer role. Highlight your experience with Microsoft Office and any relevant data processing skills. We want to see how your background fits with our needs!
Show Off Your Attention to Detail: Since this role requires a high level of accuracy, don’t shy away from showcasing examples where you’ve demonstrated attention to detail. We love seeing how you’ve tackled numerical or financial data in the past!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with our mission at StudySmarter. Keep it engaging and personal!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Maritime & Coastguard Agency
✨Know Your Numbers
As a Business Administration Officer, you'll be dealing with financial data. Brush up on your numerical skills and be ready to discuss how you've handled similar tasks in the past. Think about specific examples where your attention to detail made a difference.
✨Master Microsoft Office
Since you'll be using Microsoft Office applications daily, make sure you're comfortable with them. Practise using Excel for data processing and Word for documentation. You might even want to prepare a quick demo of how you would organise data or create reports.
✨Customer Service is Key
This role involves providing excellent customer service, so be prepared to share examples of how you've successfully managed customer interactions. Think about times when you resolved issues or went above and beyond to help someone out.
✨Understand the Role
Take the time to thoroughly read the job description and understand the key responsibilities. Be ready to explain how your previous experience aligns with these tasks, especially around payment processing and data management. Showing that you know what the job entails will impress the interviewers.
