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- Tasks: Lead a team in delivering top-notch customer service for seafarer certifications.
- Company: Join a diverse and inclusive maritime organisation with a strong community focus.
- Benefits: Enjoy a competitive salary, generous pension contributions, and 25+ days of annual leave.
- Why this job: Make a real impact in the maritime industry while developing your leadership skills.
- Qualifications: Strong communication skills and customer service experience are essential.
- Other info: Flexible working options and excellent career development opportunities await you.
The predicted salary is between 29525 - 41335 £ per year.
💷 Salary: £30,485 – A Civil Service Pension with an employer contribution of 28.97%
This is a customer facing role within the Seafarer Operations team. We aim to deliver a high level of customer service by ensuring that certificates issued to seafarers and in respect of vessels comply with the relevant legislative requirements and are issued accurately within the time frame of our service level agreements.
Responsible for managing a team within Seafarers Certification and Training section. Oversee the processing and issuance of applications from seafarers leading to Certificates of Competency and other Certifications. Managing the performance and productivity of a team of direct reports and ensuring quality standards are met.
Key Responsibilities include, but are not limited to:
- Customer Service and Stakeholder management
- Team Management
- Quality
- Branch Management
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
- 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
- Access to the staff discount portal.
- Excellent career development opportunities and the ability to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
- Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
- 24-hour Employee Assistance Programme providing free confidential help and advice for staff
About you
To be successful in this role you will need to have the following experience:
- Ability to use Microsoft Office (Word, Excel)
- Good oral and written communication skills
- Customer Service experience
- Working in an office environment as part of a team
📅 Apply before 11:55 pm on Wednesday 8th April 2026
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Team Leader Seafarer Operations employer: Maritime and Coastguard Agency
Contact Detail:
Maritime and Coastguard Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader Seafarer Operations
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach during interviews and show how you fit right in.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info about the role or even a referral!
✨Tip Number 3
Prepare for the interview by practising common questions. Think about your past experiences and how they relate to the role of Team Leader in Seafarer Operations. We want you to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Team Leader Seafarer Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Team Leader Seafarer Operations role. Highlight your customer service experience and any relevant team management skills. We want to see how you can lead a team and ensure quality standards are met!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our mission of delivering high-quality customer service. Let us know what makes you the perfect fit!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure to demonstrate your strong oral and written communication skills in your application. We love candidates who can convey their thoughts clearly and effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Maritime and Coastguard Agency
✨Know Your Stuff
Make sure you understand the role of a Team Leader in Seafarer Operations. Familiarise yourself with the legislative requirements for seafarers' certificates and the importance of customer service in this context. This will show that you're not just interested in the job, but that you’re genuinely invested in the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Highlight your ability to oversee performance and productivity while maintaining quality standards. Use specific scenarios where you’ve improved team dynamics or resolved conflicts to demonstrate your leadership style.
✨Communicate Clearly
Since this is a customer-facing role, practice your oral and written communication skills. Be ready to discuss how you would handle customer inquiries or complaints. Clear communication is key, so think about how you can convey complex information simply and effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, the challenges they face, or how success is measured in this role. This shows your interest and helps you gauge if the company is the right fit for you.