The Maritime and Coastguard Agency (MCA) is seeking an Operations and Engagement Support Officer to join the UK Maritime Innovation Hub within UK Customer Maritime Services. The Hub connects industry, academia and government to support the safe development and adoption of emerging maritime technologies, including digitalisation, autonomy and alternative fuels. You will provide high-quality operational, administrative and stakeholder engagement support, acting as a central coordination point for enquiries, meetings, events, reporting and governance. Working with colleagues across the Hub and external partners, you will help maintain effective stakeholder relationships, accurate records and efficient ways of working that support innovation across the maritime sector. Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King's birthday
- Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below! Find out more about what it's like working at: Maritime and Coastguard Agency - Department for Transport Careers
As an Operations and Engagement Support Officer, you will support the effective day-to-day delivery of UK Maritime Innovation Hub activities.
You will coordinate enquiries, meetings, events, governance and reporting, while maintaining accurate records and providing a professional, customer-focused service.
Working across the MCA and with external partners, you will help the team deliver its priorities and continuously improve its operations and stakeholder engagement.
Your responsibilities will include, but aren't limited to:
- Act as a first point of contact for the Hub, managing enquiries and providing a professional, customer-focused service.
- Coordinate and track innovation enquiries, actions, risks, dependencies and progress across activities and workstreams.
- Build and maintain effective working relationships with industry, academia, government and international stakeholders.
- Organise meetings, workshops, demonstrations, visits, conferences and other events, including logistics and follow-up activity.
- Provide secretariat support for governance groups, including agendas, papers, minutes and action tracking.
- Prepare and coordinate briefings, correspondence, reports, presentations, stakeholder updates and communications materials.
- Maintain accurate records, management information and tracking systems, and support the analysis and presentation of operational data.
- Work collaboratively across the MCA and identify opportunities to improve processes, stakeholder management and service delivery. Are you curious, interested and keen to learn about Innovation?
Have you got experience of providing administrative, operational or business support in a professional environment?
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Operations and Engagement Support Officer in Southampton employer: Maritime and Coastguard Agency
The Maritime and Coastguard Agency (MCA) is an exceptional employer, offering a dynamic work environment where innovation meets public service. With a strong commitment to employee development, you will have access to continuous training and growth opportunities while contributing to vital projects that enhance national safety. Located in a collaborative atmosphere, the MCA values teamwork and encourages a culture of improvement, making it a rewarding place for those passionate about technology and public service.
Contact Details:
Maritime and Coastguard Agency Recruitment Team
