Maritime and Coastguard Agency in the United Kingdom is seeking a Customer Contact Manager to shape and lead customer service delivery within the agency. You will drive a customer-focused strategy, lead high-performing teams, and collaborate with senior leaders to improve performance and the overall customer experience.
You will manage 5 Customer Managers, monitor service standards, and drive continuous improvement across Seafarer Operations, with a strong emphasis on stakeholder engagement and
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Customer Contact Leader — Strategy, Service & Change in Southampton employer: Maritime and Coastguard Agency
The Maritime and Coastguard Agency (MCA) is an exceptional employer, offering a dynamic work environment where innovation meets public service. With a strong commitment to employee development, you will have access to continuous training and growth opportunities while contributing to vital projects that enhance national safety. Located in a collaborative atmosphere, the MCA values teamwork and encourages a culture of improvement, making it a rewarding place for those passionate about technology and public service.
Contact Details:
Maritime and Coastguard Agency Recruitment Team
