Are you seeking your next role in IT?
Thinking Technology are seeking to appoint an IT Engineer,who will be primarily based at Maritime Academy, although travel to other siteswithin the hub may be required to cover absence or provide additional supportwhen required.
The successful candidate will provide advanced, detailedtroubleshooting, support and day-to-day configuration of Infrastructureequipment, systems, and services- within Information Technology (IT) across allof The Thinking Schools Academy Trust and its academies and partners.
You will work with the constructively and proactively withother members of the Trust IT staff and third-party suppliers to ensure thatICT services are supported, assisting with planning, development,implementation, support and testing, and training of colleagues for equipmentand services, as directed.
What you will need to succeed:
- Torespond to, both orally and in person, customer comments and complaints,resolving them where possible, escalating as appropriate.
- Tobe calm under pressure, and adjusting to changes in work priorities basedon conflicting operational need, maintaining a positive customerengagement.
- Tobe approachable, communicating with customers ranging from students,staff, directors, governors, guest, and suppliers and contractors,responding to a range of difficult issues and requests.
- Toprovide advanced fault resolution/troubleshooting using multiple sourcesof complex data for issues affecting IT devices and network equipmentacross all Trust sites.
- Tolead the infrastructure triage, and customer engagement, prioritisingworkload and tasks independently using defined SLAs, providing detailedupdates for actions taken to assist customers and colleagues.
- Toundertake the day-to-day operation of IT devices, servers, LAN, WLAN, andservices, under minimal direction, including the undertaking ofpreventative maintenance and administrative tasks.
- Toanalyse a range of complex system and service logs continuously andproactively, to identify patterns that may indicate underlying issues orthreats and their severity, and triaging effectively.
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IT Engineer in Rochester employer: Maritime Academy
Maritime Academy is an excellent employer, offering a supportive and collaborative work culture that values teamwork and communication. As an Exams Officer, you will benefit from professional growth opportunities within the education sector, contributing to the development of robust examination systems for our students. Located in a vibrant educational environment, we are committed to fostering a rewarding career path for dedicated individuals who are passionate about making a difference in students' lives.
