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For Companies At a Glance
- Tasks: Support and engage with members, manage relationships, and drive retention.
- Company: Join a leading accreditation body with a global impact.
- Benefits: Hybrid work model, supportive culture, and career development opportunities.
- Other info: Dynamic role with a focus on relationship management and growth.
- Why this job: Make a real difference in client satisfaction and professional development.
- Qualifications: 2 years in customer support, strong communication, and organisational skills.
The predicted salary is between 35000 - 35000 £ per year.
Salary: £35,000 per annum
Location: Hybrid (4 days in office, 1 day remote)
Hours: Full-time (Core hours 08:00–18:00)
Reporting to: Membership Director
About CPD
CPD Certification Service is a leading accreditation body supporting organisations and professionals to deliver recognised Continuing Professional Development (CPD) worldwide. We work with thousands of training providers, organisations and professionals to improve learning quality and professional standards across industries. We’re growing - and we’re looking for a Client Engagement Manager to play a key role in supporting and developing our member base.
The Role
As Client Engagement Manager, you will provide high-quality administrative and customer support to the Assessments and Membership Team. You will be responsible for managing member relationships, supporting assessment submissions, and driving engagement and retention across our membership base. This is a hybrid role, with part-time office-based working to support collaboration and client engagement.
What You’ll Be Doing
- Acting as first-line support for members regarding assessment progress and submission status
- Tracking outstanding assessments and coordinating follow-ups with training providers
- Preparing and proofreading accreditation and certification documentation
- Maintaining accurate member records and reports in collaboration with the Assessments Manager
- Managing new member accounts and working towards a 90% membership renewal rate through regular contact and support
- Building strong, long-term relationships with members
- Increasing engagement by promoting member benefits, services and events
- Conducting regular face-to-face and video meetings with members
- Supporting business development by upselling additional services and expanding existing accounts
- Accurately recording all interactions and updates on the internal CRM system
What We’re Looking For
Essential:
- GCSEs (or equivalent)
- Minimum 2 years’ experience in a Customer Support or Account Manager role
- Excellent administrative skills with strong attention to detail
- Confident proofreading ability
- Strong written and verbal communication skills (email, phone, virtual meetings)
- Highly organised, self-motivated and able to prioritise workload
- Confident using digital tools including email, office software and CRM systems
- Professional approach with strong confidentiality standards
Desirable:
- Experience working with CPD schemes or understanding CPD requirements
Why Join CPD?
- Be part of a growing, respected organisation with global reach
- Hybrid working model for better work–life balance
- Supportive team culture with opportunities to develop your career
- A role with genuine impact on client satisfaction and retention
- Opportunity to grow your commercial and relationship management skills
Client Engagement Manager (CPD) in Staines employer: Marisa Peer
Contact Detail:
Marisa Peer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engagement Manager (CPD) in Staines
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching CPD and understanding its importance. Show us that you're not just interested in the role, but also passionate about the industry!
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of member interaction, being articulate and confident during interviews will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you’re serious about joining our team.
We think you need these skills to ace Client Engagement Manager (CPD) in Staines
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer support and account management. We want to see how your skills align with the role of Client Engagement Manager, so don’t hold back!
Showcase Your Communication Skills: Since strong written and verbal communication is key for this role, use your application to demonstrate these skills. Keep your language clear and professional, and make sure to proofread for any errors before hitting send.
Highlight Your Organisational Skills: As a Client Engagement Manager, being organised is crucial. Use your application to share examples of how you’ve successfully managed multiple tasks or projects in the past. We love to see how you prioritise your workload!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Marisa Peer
✨Know Your CPD Stuff
Make sure you brush up on your knowledge of Continuing Professional Development (CPD) and how it impacts various industries. Being able to discuss CPD schemes and their importance will show that you're genuinely interested in the role and understand the organisation's mission.
✨Showcase Your Customer Support Skills
Prepare examples from your past experience that highlight your customer support skills. Think about times when you successfully managed client relationships or resolved issues. This will demonstrate your ability to provide high-quality support, which is crucial for the Client Engagement Manager role.
✨Be Organised and Detail-Oriented
Since the role requires excellent administrative skills and attention to detail, come prepared to discuss how you stay organised. You might want to share your methods for tracking tasks or managing member records, as this will reassure them of your capability to handle the responsibilities of the position.
✨Practice Your Communication Skills
As you'll be engaging with members through various channels, practice articulating your thoughts clearly and confidently. Consider doing mock interviews or speaking in front of a friend to refine your verbal communication skills, ensuring you can convey information effectively during the interview.