Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and engage with members, manage relationships, and drive retention.
- Company: Join a leading accreditation body making a global impact.
- Benefits: Hybrid work model, competitive salary, and career development opportunities.
- Why this job: Make a real difference in client satisfaction and professional growth.
- Qualifications: 2 years in customer support, strong communication, and organisational skills.
- Other info: Be part of a supportive team culture with global reach.
The predicted salary is between 35000 - 35000 £ per year.
Marisa's mission is to spread the message that there are simple, rapid, and effective techniques everyone can use that can truly change your life.
Salary: £35,000 per annum
Location: Hybrid (4 days in office, 1 day remote)
Hours: Full-time (Core hours 08:00–18:00)
Reporting to: Membership Director
About CPD
CPD Certification Service is a leading accreditation body supporting organisations and professionals to deliver recognised Continuing Professional Development (CPD) worldwide. We work with thousands of training providers, organisations and professionals to improve learning quality and professional standards across industries. We’re growing - and we’re looking for a Client Engagement Manager to play a key role in supporting and developing our member base.
The Role
As Client Engagement Manager, you will provide high-quality administrative and customer support to the Assessments and Membership Team. You will be responsible for managing member relationships, supporting assessment submissions, and driving engagement and retention across our membership base. This is a hybrid role, with part-time office-based working to support collaboration and client engagement.
What You’ll Be Doing
- Acting as first-line support for members regarding assessment progress and submission status
- Tracking outstanding assessments and coordinating follow-ups with training providers
- Preparing and proofreading accreditation and certification documentation
- Maintaining accurate member records and reports in collaboration with the Assessments Manager
- Managing new member accounts and working towards a 90% membership renewal rate through regular contact and support
- Building strong, long-term relationships with members
- Increasing engagement by promoting member benefits, services and events
- Conducting regular face-to-face and video meetings with members
- Supporting business development by upselling additional services and expanding existing accounts
- Accurately recording all interactions and updates on the internal CRM system
What We’re Looking For
Essential:
- GCSEs (or equivalent)
- Minimum 2 years’ experience in a Customer Support or Account Manager role
- Excellent administrative skills with strong attention to detail
- Confident proofreading ability
- Strong written and verbal communication skills (email, phone, virtual meetings)
- Highly organised, self-motivated and able to prioritise workload
- Confident using digital tools including email, office software and CRM systems
- Professional approach with strong confidentiality standards
Desirable:
- Experience working with CPD schemes or understanding CPD requirements
Why Join CPD?
- Be part of a growing, respected organisation with global reach
- Hybrid working model for better work–life balance
- Supportive team culture with opportunities to develop your career
- A role with genuine impact on client satisfaction and retention
- Opportunity to grow your commercial and relationship management skills
Client Engagement Manager (CPD) employer: Marisa Peer
Contact Detail:
Marisa Peer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engagement Manager (CPD)
✨Tip Number 1
Network like a pro! Reach out to current employees at CPD on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for those interviews by practising common questions related to client engagement and customer support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your organisational skills! During interviews, share specific examples of how you've managed member relationships or improved engagement in previous roles. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at CPD.
We think you need these skills to ace Client Engagement Manager (CPD)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Engagement Manager role. Highlight your relevant experience in customer support and account management, and show us how you can help improve member engagement and retention.
Show Off Your Communication Skills: Since strong written and verbal communication is key for this role, use your application to demonstrate these skills. Keep your language clear and professional, and don’t forget to proofread for any errors before hitting send!
Be Organised: We love a candidate who can prioritise! In your application, mention any tools or methods you use to stay organised. This will show us that you’re ready to manage member relationships and keep track of assessments efficiently.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Marisa Peer
✨Know Your CPD Stuff
Make sure you brush up on your knowledge of Continuing Professional Development (CPD) and its importance. Understanding the role CPD plays in professional growth will show that you're genuinely interested in the position and can engage with members effectively.
✨Showcase Your Customer Support Skills
Prepare examples from your past experience that highlight your customer support skills. Think about times when you successfully managed client relationships or resolved issues, as this will demonstrate your ability to thrive in a Client Engagement Manager role.
✨Be Ready to Discuss Engagement Strategies
Think about how you would increase member engagement and retention. Have a few ideas ready to share during the interview, such as promoting member benefits or organising events, to show that you're proactive and have a strategic mindset.
✨Practice Your Communication Skills
Since strong written and verbal communication is key for this role, practice articulating your thoughts clearly. Consider doing mock interviews or recording yourself to refine your delivery, ensuring you come across as confident and professional.