Role: Service and Aftermarket Coordinator Location: Glasgow, United Kingdom Contract type: full-time, permanent contract Today, we are the global leader in high-pressure water mist fire protection with our HI-FOG system, setting new standards and pushing the fire protection industry forward. Rooted in Nordic innovation and delivering globally, Marioff is home to those who approach challenges with an innovative mindset, persistence, and an unwavering commitment to quality. As a truly global company, we value the diversity of roles and skills within our team, with colleagues from nearly 30 nationalities collaborating towards a common goal. With our head office in Vantaa and our factory in Kerava, Finland, we have a global reach with subsidiaries in France, Germany, Italy, North America, Spain, Sweden, the United Kingdom, and China. The Service & Aftermarket Coordinator plays a key role in our maintenance & service operations in the United Kingdom and provides essential organizational, administrative, customer service and reporting support. Plan and schedule service and maintenance visits for field engineers and technicians. Liaise with customers to confirm appointments and follow up on service delivery. Administrative Support Maintain accurate records of service reports, maintenance logs, and customer communications. Prepare and issue service documentation, including work orders, invoices, and reports. Assist in managing spare parts inventory and ordering replacements as needed. Customer Service Act as the first point of contact for service-related inquiries. Handle customer complaints or issues professionally and escalate when necessary. Ensure all service activities comply with health and safety regulations and company policies. Generate regular reports on service performance, KPIs, and technician utilization. Work closely with the Service & Aftermarket Manager to support departmental goals. Sales, Technical Support) to ensure seamless service delivery. At least 1-2 years of proven experience in a coordination or administrative role, preferably in a service or maintenance environment. Strong organizational and time-management skills. Proficiency in Microsoft Office Service management software knowledge (e.g., SAP, ServiceMax, or similar). Competitive compensation Professional development opportunities At Marioff we value diversity in all its forms and we believe that it is our excellent, highly skilled people who make success, competitive excellence and innovation happen. Join us to our mission to protect people, property and business continuity!
Service Co-ordinator (Permanent) (Full Time) in Glasgow employer: Marioff
At Marioff, we pride ourselves on being an excellent employer, offering a dynamic and international work environment that fosters innovation and collaboration. Our commitment to professional development, competitive compensation, and flexible working arrangements ensures that our employees can thrive while contributing to our mission of safety and reliability. With a diverse team and a strong growth strategy, we empower our BIM Design Engineers to make a meaningful impact in the fire protection industry from the comfort of their own homes or while travelling across the UK.
