At a Glance
- Tasks: Coordinate service visits, manage customer inquiries, and maintain accurate service records.
- Company: Join Marioff, a global leader in fire protection with a commitment to safety and innovation.
- Benefits: Competitive salary, stable employment, and a dynamic international work environment.
- Other info: Opportunity for growth in a diverse and passionate team.
- Why this job: Be part of a mission-driven team that protects people and businesses worldwide.
- Qualifications: 1-2 years in coordination or admin roles, strong organisational skills, and excellent communication.
The predicted salary is between 28800 - 48000 £ per year.
About Marioff
For four decades, Marioff has been driven by the challenge of keeping people and businesses safe. Today, we are the global leader in high-pressure water mist fire protection with our HI-FOG system, setting new standards and pushing the fire protection industry forward. Rooted in Nordic innovation and delivering globally, Marioff is home to those who approach challenges with an innovative mindset, persistence, and an unwavering commitment to quality. We believe that delivering peace of mind and reliability to our customers requires empowering diverse teams to collaborate towards common success, creating a lasting impact. At Marioff, more than 500 motivated professionals work across the globe.
As a truly global company, we value the diversity of roles and skills within our team, with colleagues from nearly 30 nationalities collaborating towards a common goal. With our head office in Vantaa and our factory in Kerava, Finland, we have a global reach with subsidiaries in France, Germany, Italy, North America, Spain, Sweden, the United Kingdom, and China.
About the role
The Service & Aftermarket Coordinator plays a key role in our maintenance & service operations in the United Kingdom and provides essential organisational, administrative, customer service and reporting support. Your main responsibilities will be:
- Scheduling & Coordination: Plan and schedule service and maintenance visits for field engineers and technicians. Monitor job progress and ensure timely completion of work orders. Liaise with customers to confirm appointments and follow up on service delivery.
- Administrative Support: Maintain accurate records of service reports, maintenance logs, and customer communications. Prepare and issue service documentation, including work orders, invoices, and reports. Assist in managing spare parts inventory and ordering replacements as needed.
- Customer Service: Act as the first point of contact for service‑related inquiries. Handle customer complaints or issues professionally and escalate when necessary. Ensure customer satisfaction through proactive communication and follow‑up.
- Compliance & Reporting: Ensure all service activities comply with health and safety regulations and company policies. Generate regular reports on service performance, KPIs, and technician utilisation. Work closely with the Service & Aftermarket Manager to support departmental goals. Coordinate with other departments (e.g., Sales, Technical Support) to ensure seamless service delivery.
To be successful in this role you will need:
- At least 1‑2 years of proven experience in a coordination or administrative role, preferably in a service or maintenance environment.
- Strong organisational and time‑management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in Microsoft Office.
- Ability to multitask and work under pressure.
Not necessary, but would be a plus:
- Service management software knowledge (e.g., SAP, ServiceMax, or similar).
- Knowledge of maintenance processes and terminology.
Our commitment to you
We offer you a dynamic and international work environment in a company with high technology products, a strong growth strategy and people who are passionate about safety. At Marioff we value diversity in all its forms and we believe that it is our excellent, highly skilled people who make success, competitive excellence and innovation happen. Join us to our mission to protect people, property and business continuity!
Service and Aftermarket Coordinator in Glasgow employer: Marioff
At Marioff, we pride ourselves on being an excellent employer, offering a dynamic and international work environment that fosters innovation and collaboration. Our commitment to professional development, competitive compensation, and flexible working arrangements ensures that our employees can thrive while contributing to our mission of safety and reliability. With a diverse team and a strong growth strategy, we empower our BIM Design Engineers to make a meaningful impact in the fire protection industry from the comfort of their own homes or while travelling across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Service and Aftermarket Coordinator in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Marioff and understanding their values and products. Tailor your responses to show how your skills align with their mission of safety and innovation. We want to see your passion shine through!
✨Tip Number 3
Follow up after interviews! A simple thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Marioff.
We think you need these skills to ace Service and Aftermarket Coordinator in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service and Aftermarket Coordinator role. Highlight your relevant experience in coordination or administrative roles, especially in service or maintenance environments. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a great fit. Don’t forget to mention your organisational skills and customer service experience, as these are key for us.
Showcase Your Communication Skills:Since this role involves a lot of liaising with customers and team members, make sure to demonstrate your excellent communication skills in your application. Whether it’s through your writing style or examples of past interactions, we want to see that you can connect with people effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company and culture while you’re at it!
How to prepare for a job interview at Marioff
✨Know Your Stuff
Before the interview, make sure you understand Marioff's HI-FOG system and its significance in fire protection. Familiarise yourself with their values and how they approach customer service. This will show your genuine interest in the role and the company.
✨Show Off Your Organisational Skills
As a Service and Aftermarket Coordinator, you'll need to juggle multiple tasks. Prepare examples from your past experience where you've successfully managed scheduling, coordination, or administrative duties. Be ready to discuss how you prioritise tasks and handle pressure.
✨Communicate Like a Pro
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. Think about how you would handle customer inquiries or complaints, and be prepared to share specific examples of how you've resolved issues in the past.
✨Be Ready for Compliance Questions
Since compliance with health and safety regulations is crucial, brush up on relevant policies and procedures. Be prepared to discuss how you ensure compliance in your work and how you would handle situations that require adherence to these standards.
