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For Companies At a Glance
- Tasks: Coordinate service operations and provide essential support to ensure customer satisfaction.
- Company: Join Marioff, a global leader in fire protection with a commitment to safety and innovation.
- Benefits: Competitive compensation, stable employment, and a dynamic international work environment.
- Why this job: Be part of a mission-driven team that protects people and businesses worldwide.
- Qualifications: 1-2 years in coordination or admin roles, strong organisational skills, and excellent communication.
- Other info: Opportunity for growth in a diverse and passionate team focused on safety.
The predicted salary is between 28800 - 48000 £ per year.
About Marioff
For four decades, Marioff has been driven by the challenge of keeping people and businesses safe. Today, we are the global leader in high-pressure water mist fire protection with our HI-FOG system, setting new standards and pushing the fire protection industry forward. Rooted in Nordic innovation and delivering globally, Marioff is home to those who approach challenges with an innovative mindset, persistence, and an unwavering commitment to quality. We believe that delivering peace of mind and reliability to our customers requires empowering diverse teams to collaborate towards common success, creating a lasting impact. At Marioff, more than 500 motivated professionals work across the globe.
As a truly global company, we value the diversity of roles and skills within our team, with colleagues from nearly 30 nationalities collaborating towards a common goal. With our head office in Vantaa and our factory in Kerava, Finland, we have a global reach with subsidiaries in France, Germany, Italy, North America, Spain, Sweden, the United Kingdom, and China.
About the role
The Service & Aftermarket Coordinator plays a key role in our maintenance & service operations in the United Kingdom and provides essential organisational, administrative, customer service and reporting support. Your main responsibilities will be:
- Scheduling & Coordination: Plan and schedule service and maintenance visits for field engineers and technicians. Monitor job progress and ensure timely completion of work orders. Liaise with customers to confirm appointments and follow up on service delivery.
- Administrative Support: Maintain accurate records of service reports, maintenance logs, and customer communications. Prepare and issue service documentation, including work orders, invoices, and reports. Assist in managing spare parts inventory and ordering replacements as needed.
- Customer Service: Act as the first point of contact for service‑related inquiries. Handle customer complaints or issues professionally and escalate when necessary. Ensure customer satisfaction through proactive communication and follow‑up.
- Compliance & Reporting: Ensure all service activities comply with health and safety regulations and company policies. Generate regular reports on service performance, KPIs, and technician utilisation. Work closely with the Service & Aftermarket Manager to support departmental goals. Coordinate with other departments (e.g., Sales, Technical Support) to ensure seamless service delivery.
To be successful in this role you will need:
- At least 1‑2 years of proven experience in a coordination or administrative role, preferably in a service or maintenance environment.
- Strong organisational and time‑management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in Microsoft Office.
- Ability to multitask and work under pressure.
Not necessary, but would be a plus:
- Service management software knowledge (e.g., SAP, ServiceMax, or similar).
- Knowledge of maintenance processes and terminology.
Our commitment to you
We offer you a dynamic and international work environment in a company with high technology products, a strong growth strategy and people who are passionate about safety. At Marioff we value diversity in all its forms and we believe that it is our excellent, highly skilled people who make success, competitive excellence and innovation happen. Join us to our mission to protect people, property and business continuity!
Service and Aftermarket Coordinator in Glasgow employer: Marioff Corporation Oy
Contact Detail:
Marioff Corporation Oy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Aftermarket Coordinator in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Marioff and understanding their values and products. Tailor your answers to show how your skills align with their mission of safety and innovation.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. Focus on articulating your experience in coordination and customer service clearly and concisely.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Marioff team.
We think you need these skills to ace Service and Aftermarket Coordinator in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service and Aftermarket Coordinator role. Highlight relevant experience, especially in coordination or administrative roles, and showcase your organisational skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our mission at Marioff. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure to demonstrate your excellent communication abilities in your application. Whether it's through your writing style or examples of past experiences, let us know how you handle customer inquiries and complaints.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Marioff Corporation Oy
✨Know Your Stuff
Before the interview, make sure you understand Marioff's HI-FOG system and its significance in fire protection. Familiarise yourself with their values and how they prioritise safety and innovation. This will show your genuine interest in the company and the role.
✨Showcase Your Organisational Skills
As a Service and Aftermarket Coordinator, you'll need to demonstrate strong organisational abilities. Prepare examples from your past experience where you've successfully managed schedules or coordinated teams. Be ready to discuss how you handle multiple tasks under pressure.
✨Customer Service is Key
Since you'll be the first point of contact for service-related inquiries, highlight your customer service skills. Share specific instances where you've resolved customer complaints or improved satisfaction. This will illustrate your ability to maintain positive relationships.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use (like service management software), and how success is measured in the role. This shows you're not just interested in the job, but also in how you can contribute to the team's goals.