Sales Support Marine

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications.
Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years and we are always striving for new ways to make boating easier, safer, and more enjoyable.
We are a journey of continuous growth – now looking for our next star – a passionate Sales Support Marine. This position reports to Sales Director and will work in Blandford Forum, Dorset, UK
Blandford:
Dometic Marine\’s facility in Blandford Forum, Dorset, UK provides air-conditioning, refrigeration, sanitation systems & steering solutions for motorboat and yacht builders.
About the position
As a Sales Support Marine in the Blandford team, you will be involved in playing a key role within the sales team. The role will work closely with the sales team to ensure our customers receive an outstanding level of service, which focuses on relationship building and excellent communication in order to achieve and potentially exceed monthly / quarterly / yearly targets.
Your main responsibilities

• Answer enquiries both internally and externally: deal with enquiries, manage all day-to-day sales matters through our internal ticketing system, Freshdesk. Taking ownership of customer needs; create and manage deadlines for enquiries where appropriate.
• Provide direct support for sales team as required.
• Develop relationships with all distributors and dealers through regular communication, both written and on the phone.
• Checking and verification.
• Provide pricing and lead times where requested.
• Process incoming sales orders through Axapta.
• Communicate with customers – telephone, Teams and email.
• Day to day sales administration.
• Answering the telephone quickly and efficiently and making outgoing, proactive calls where necessary.
• General office duties.
• Help with improvement projects as necessary.

What do we offer?
You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous – which gives you great possibilities to evolve with the company.

• Medical/Dental/Vision Insurance
• Disability insurance
• Company pension
• Holiday (annual leave and bank holidays)
• Paid maternity/paternity leave
• Free on-site parking
• Opportunities to make an impact

A suitable background would be a solid experience within customer service and sales support – as well as the following qualifications and experiences:

• Experience and proven proactive approach working in a sales or customer service environment (telephone based an advantage).
• Experience of CRM systems.
• Knowledge of ERP/MRP software – desirable.
• Experience in achieving targets.
• Experience in administering accounts – desirable.

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Teamwork.
• Strong communication skills both written and verbal.
• Highly organised and able to prioritise workload.
• Good time management, and strong attention to detail.
• Self-Confident.
• Flexible / adaptable.
• High level of numeracy.
• Very good standard of written and spoken English.
• Good IT skills in standard MS Office software packages including Excel.
• Polite and confident telephone manner.
• Problem solver, able to show initiative.

Dometic\’s Core Values
To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.
Are you our next star? Then we would love to see your application.
Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!
Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.