There has never been a better or more exciting time to be a part of the Marine Troon Hotel! Have you always wanted to be part of the pre-opening team for a newly branded and recently refurbished hotel? Do you enjoy creating empathic guest experiences? If you do, we'd love to meet you.
The Opportunity
We are looking for Night Porters to join the to be part of our distinguished front office/reception and concierge team at the Marine Hotel Troon to deliver an outstanding welcome and experience to our guests. Reporting into the Rooms Division Manager you will be responsible for:
- Welcoming guests by focusing on empathic service in accordance with Marine & Lawn standards
- Be Imaginative in your approach to sharing local knowledge and expertise for our guess
- Maintaining positive working relationships across all functions within the hotel
- Actively promote hotel facilities and participate in Front Desk Upsell programme
- Keeping front office area clean and organised
- Deliver seamless service by taking ownership of all guest affairs and queries. This includes check-ins, check-outs, requests coming in through telephone, email and text message, billings, etc.
- Safety and security checks of the property at night
We have flexible contracts available, perfect for students or those who have family/other commitments or are looking for a role with regular but not full-time hours at night.
What are we looking for?
- Positive attitude and someone who makes our guests smile.
- Genuinely friendly and caring.
- Enjoys working as part of a team.
- Good communication and immaculate presentation
- Expert level attention to detail
- Proficient in IT
- High resilience and adaptability
- Hotel or Customer facing experience advantageous.
- Previous experience of Opera would be beneficial
The Perks
- Enrolment in pension from Day 1 for all eligible team members
- Meal on each shift in a dedicated team member restaurant
- Access to everyday discounts from high street retailers
- Discounted hotel room rates for you and your family (T&C’s apply)
- Refer a Friend Scheme – just by putting a good word in for a friend you could earn some extra cash
- Incentive schemes
- Access to participating in healthcare plans and insurance plans – just in case
- Positive team working environment
- Bespoke uniform
Equal Opportunities
We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA.
Right to Work
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
About us
Marine & Lawn Hotels & Resorts is a collection of bespoke hotels in the world’s most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe, each of our properties offer unforgettable travel experiences inspired in the history and legacy of the once-in-a-lifetime destinations they call home. Here, we invite locals, neighbours, and international travellers alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service, storytelling, and adventure. For more information visit marineandlawn.com.
Night Porter - Marine Troon employer: Marine Troon
At Troon, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values respect, excellence, and teamwork. Our Hotel Housekeeping Attendants play a crucial role in creating memorable experiences for our guests, supported by comprehensive training and career development opportunities. Located in the stunning Marine Troon, we provide a competitive benefits package, including discounts on hotel stays and dining, ensuring our team feels valued and appreciated.
