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For Companies At a Glance
- Tasks: Deliver exceptional leisure and wellness experiences for guests and members.
- Company: Join Marine Troon, a luxury coastal escape with a focus on hospitality.
- Benefits: Enjoy pension enrolment, meal perks, discounts, and a positive team environment.
- Other info: Diverse and inclusive workplace committed to outstanding service.
- Why this job: Be part of a team that values warmth, hospitality, and guest satisfaction.
- Qualifications: Passion for wellness and hospitality; qualifications in pool safety or gym instruction preferred.
The predicted salary is between 20000 - 25000 £ per year.
There has never been a more exciting time to join Marine Troon. Marine Troon offers guests a luxury coastal escape where timeless hospitality meets modern comfort. If you are driven by sophistication, precision, and an uncompromising commitment to guest wellbeing, we invite you to become part of our luxury experience.
The Opportunity
Reporting to the Leisure Manager, you will play an integral role in delivering an exceptional leisure and wellness experience for our guests and members. From maintaining our facilities to providing a warm and professional welcome, you will help ensure every interaction reflects the Marine & Lawn standard of hospitality.
Key responsibilities include:
- Maintaining and preparing gym and leisure equipment to the highest standards
- Ensuring all poolside and wellness areas are clean, safe, and impeccably presented
- Monitoring pool water quality and maintaining plant equipment including filters, pumps, heating, and ventilation systems
- Responding calmly and professionally to incidents and supporting guest safety throughout the leisure facilities
- Supervising changing areas, checking lockers, and ensuring all guest areas remain organised and welcoming
- Managing spa bookings and memberships using our computerised booking systems
- Handling guest enquiries in person, by telephone, and via email with professionalism and warmth
- Promoting and upselling memberships, spa experiences, and wellness offerings
- Supporting the achievement of monthly membership and sales targets
- Completing opening and closing procedures in line with operational standards
What are we looking for?
We are seeking individuals who are passionate about wellness, hospitality, and delivering thoughtful guest experiences. You will ideally have:
- Pool Responder or Lifeguard qualifications (preferred, although training can be provided)
- A good understanding of the health, fitness, and wellness industry
- Level 2 or Level 3 Gym Instructor qualification (desirable)
- Pool plant operation experience (desirable)
- Excellent communication and interpersonal skills
- A positive, team-focused attitude and a proactive approach to service
At the core of everything we do are our REACH People Values:
- Respect – We treat every guest and colleague with kindness and dignity.
- Excellence – We go the extra mile in pursuit of outstanding service.
- Accountability – We take ownership of our actions and follow through on our promises.
- Cooperation – We work together as one team to deliver the best experience.
- Honesty – We act with integrity and transparency at all times.
We are now looking for passionate and personable Leisure Team Member, to join our team. If you take pride in delivering warm hospitality, enjoy creating welcoming guest experiences, and thrive in a luxury environment, we would love to hear from you.
The Perks
- Enrolment in pension from Day 1 for all eligible team members
- Meal on each shift in a dedicated team member restaurant
- Access to everyday discounts from high street retailers
- Discounted hotel room rates for you and your family (T&C’s apply)
- Refer a Friend Scheme – just by putting a good word in for a friend you could earn some extra cash
- Incentive schemes
- Access to participating in healthcare plans and insurance plans – just in case
- Positive team working environment
Equal Opportunities
We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA.
Right to Work
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
About us
Marine & Lawn Hotels & Resorts is a collection of bespoke hotels in the world’s most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe, each of our properties offer unforgettable travel experiences inspired in the history and legacy of the once-in-a-lifetime destinations they call home. Here, we invite locals, neighbours, and international travellers alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service, storytelling, and adventure. For more information visit marineandlawn.com.
Leisure Team Member - Marine Troon employer: Marine Troon
Contact Detail:
Marine Troon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Team Member - Marine Troon
✨Tip Number 1
Get to know the company! Before your interview, dive into Marine Troon's values and mission. This way, you can show how your passion for wellness and hospitality aligns perfectly with their luxury experience.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Focus on showcasing your communication skills and how you handle guest interactions, as these are key in the leisure industry.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look polished and professional. A smart appearance reflects your commitment to the high standards of hospitality that Marine Troon embodies.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Leisure Team Member - Marine Troon
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for wellness and hospitality shine through. We want to see that you genuinely care about creating amazing experiences for our guests!
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for, so don’t hold back on those details!
Be Professional Yet Warm: In your cover letter or any written communication, strike a balance between professionalism and warmth. Remember, we’re all about delivering thoughtful guest experiences, so let that reflect in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Marine Troon!
How to prepare for a job interview at Marine Troon
✨Know Your Stuff
Familiarise yourself with the leisure and wellness industry, especially the specific services offered at Marine Troon. Brush up on your knowledge of gym equipment, pool maintenance, and wellness practices to show you’re genuinely interested and ready to contribute.
✨Showcase Your Hospitality Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond for guests or handled difficult situations with grace. This will demonstrate your alignment with Marine Troon's commitment to luxury hospitality.
✨Be a Team Player
Marine Troon values cooperation, so be ready to discuss how you work well in a team. Share experiences where you collaborated with colleagues to achieve a common goal, highlighting your positive attitude and proactive approach to service.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the company culture. This shows your enthusiasm and helps you gauge if Marine Troon is the right fit for you. Consider asking about their approach to guest wellbeing or how they support staff development.