At a Glance
- Tasks: Welcome guests and create memorable experiences while ensuring safety and security at night.
- Company: Join the exciting pre-opening team at the newly refurbished Marine Troon Hotel.
- Benefits: Enjoy flexible hours, meal perks, discounts, and a positive team environment.
- Other info: Perfect for students or those seeking part-time night work.
- Why this job: Be part of a dynamic hotel experience and make guests smile every day.
- Qualifications: Friendly attitude, good communication skills, and attention to detail are essential.
The predicted salary is between 27602 - 31200 £ per year.
There has never been a better or more exciting time to be a part of the Marine Troon Hotel! Have you always wanted to be part of the pre-opening team for a newly branded and recently refurbished hotel? Do you enjoy creating empathic guest experiences? If you do, we'd love to meet you.
The Opportunity
We are looking for Night Porters to join our distinguished front office/reception and concierge team at the Marine Hotel Troon to deliver an outstanding welcome and experience to our guests. Reporting into the Rooms Division Manager you will be responsible for:
- Welcoming guests by focusing on empathic service in accordance with Marine & Lawn standards
- Being imaginative in your approach to sharing local knowledge and expertise for our guests
- Maintaining positive working relationships across all functions within the hotel
- Actively promoting hotel facilities and participating in Front Desk Upsell programme
- Keeping front office area clean and organised
- Delivering seamless service by taking ownership of all guest affairs and queries, including check-ins, check-outs, requests coming in through telephone, email and text message, billings, etc.
- Conducting safety and security checks of the property at night
We have flexible contracts available, perfect for students or those who have family/other commitments or are looking for a role with regular but not full-time hours at night.
What are we looking for?
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Good communication and immaculate presentation
- Expert level attention to detail
- Proficient in IT
- High resilience and adaptability
- Hotel or customer facing experience advantageous
- Previous experience of Opera would be beneficial
The Perks
- Enrolment in pension from Day 1 for all eligible team members
- Meal on each shift in a dedicated team member restaurant
- Access to everyday discounts from high street retailers
- Discounted hotel room rates for you and your family (T&C’s apply)
- Refer a Friend Scheme – just by putting a good word in for a friend you could earn some extra cash
- Incentive schemes
- Access to participating in healthcare plans and insurance plans – just in case
- Positive team working environment
- Bespoke uniform
Equal Opportunities
We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA.
Right to Work
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
About us
Marine & Lawn Hotels & Resorts is a collection of bespoke hotels in the world’s most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe, each of our properties offer unforgettable travel experiences inspired in the history and legacy of the once-in-a-lifetime destinations they call home. Here, we invite locals, neighbours, and international travellers alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service, storytelling, and adventure.
Night Porter - Marine Troon employer: Marine Troon
At Troon, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values respect, excellence, and teamwork. Our Hotel Housekeeping Attendants play a crucial role in creating memorable experiences for our guests, supported by comprehensive training and career development opportunities. Located in the stunning Marine Troon, we provide a competitive benefits package, including discounts on hotel stays and dining, ensuring our team feels valued and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter - Marine Troon
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Marine Troon. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Marine Troon
Don't be shy about reaching out to Marine Troon directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Porter - Marine Troon
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Marine Troon and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Marine Troon
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
