At a Glance
- Tasks: Support the sales team by processing orders and providing excellent customer service.
- Company: Join a dynamic team in a growing international business based in Poole.
- Benefits: Gain valuable experience in a technical environment with full training provided.
- Other info: Opportunity for growth in a supportive and collaborative work culture.
- Why this job: Be part of a key role that ensures smooth operations and customer satisfaction.
- Qualifications: Organised, detail-focused, and ideally familiar with CRM systems like Salesforce.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking an organised and detail-focused Sales Administrator to join a small team based in Poole. This is a key support role within a B2B sales environment, working closely with the Sales Manager and wider team to ensure the smooth processing of orders, accurate sales administration, and excellent customer service. The business operates internationally, primarily across the UK, EMEA, and some Middle East and Asian markets, supplying OEM customers. This role would suit someone with solid sales administration experience and an interest in working within a technical or manufacturing-led environment.
Key Responsibilities
- Processing customer orders accurately on the internal system
- Sending order confirmations and ensuring all order documentation is correct
- Setting up new customers within the CRM system
- Providing basic quotations using established price lists
- Responding to sales enquiries and supporting the Sales Manager when they are out of the office
- Assisting with CRM administration, including basic lead tracking (Salesforce experience preferred)
- Supporting ISO 9001 processes by logging non-conformities and customer complaints within electronic systems
- Assisting with shipping documentation and order paperwork as holiday cover for the shipping administrator
- General sales administration and ad-hoc office support as required
Experience using Salesforce or another CRM system would be advantageous, particularly for supporting lead tracking and customer data management, although this is not essential. Previous exposure to B2B sales and/or OEM customers would also be beneficial. Familiarity with ISO 9001 processes is desirable; however, full training will be provided, including how to log non-conformities and customer complaints using electronic quality systems.
Sales Administrator employer: Marine Resources
Marine Resources is an exceptional employer for Marine Engineers, offering a dynamic work environment on the picturesque Isle of Wight. With opportunities for immediate start and long-term contracts, employees can engage in interesting and varied projects while benefiting from competitive rates and a supportive team culture that fosters professional growth and high standards of workmanship.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is gold in the job hunt.
✨Tip Number 2
Prepare for the interview by researching the company and its products. Knowing their market and how they operate will help you stand out as a candidate who’s genuinely interested in the role and ready to contribute.
✨Tip Number 3
Practice common interview questions with a mate or in front of the mirror. This will help you articulate your experience and skills clearly, especially how they relate to sales administration and customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen on joining the team.
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your sales administration experience and any relevant skills. We want to see how your background fits with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re interested in the Sales Administrator position and how you can contribute to our team. Keep it concise but engaging!
Showcase Your Attention to Detail:Since this role requires accuracy in processing orders and documentation, make sure your application is free from typos and errors. We appreciate candidates who take pride in their work!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Marine Resources
✨Know Your Stuff
Before the interview, make sure you understand the basics of sales administration and the specific responsibilities mentioned in the job description. Brush up on your knowledge of CRM systems like Salesforce, as well as ISO 9001 processes, even if you haven't worked with them before.
✨Show Your Organisational Skills
Since this role requires a detail-focused approach, be prepared to discuss how you've successfully managed multiple tasks in previous positions. Bring examples of how you've processed orders or handled customer inquiries efficiently, showcasing your organisational prowess.
✨Demonstrate Customer Service Excellence
Customer service is key in this role, so think of specific instances where you've gone above and beyond for a client. Be ready to share these stories during the interview to highlight your commitment to providing excellent support.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, the sales process, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
