At a Glance
- Tasks: Support the sales team by processing orders and ensuring excellent customer service.
- Company: Join a dynamic team in a growing international B2B environment.
- Benefits: Gain valuable experience with training provided and opportunities for career growth.
- Other info: Full training on ISO 9001 processes and support for your professional development.
- Why this job: Be a key player in a small team and make a real impact on customer satisfaction.
- Qualifications: Organised, detail-oriented, and familiar with CRM systems like Salesforce.
The predicted salary is between 20700 - 25300 £ per year.
We are seeking an organised and detail‑focused Sales Administrator to join a small team based in Poole. This key support role is within a B2B sales environment, working closely with the Sales Manager and wider team to ensure smooth processing of orders, accurate sales administration, and excellent customer service. The business operates internationally, primarily across the UK, EMEA, and some Middle East and Asian markets, supplying OEM customers.
Key Responsibilities
- Processing customer orders accurately on the internal system
- Sending order confirmations and ensuring all order documentation is correct
- Setting up new customers within the CRM system
- Providing basic quotations using established price lists
- Responding to sales enquiries and supporting the Sales Manager when they are out of the office
- Assisting with CRM administration, including basic lead tracking (Salesforce experience preferred)
- Supporting ISO 9001 processes by logging non‑conformities and customer complaints within electronic systems
- Assisting with shipping documentation and order paperwork as holiday cover for the shipping administrator
- General sales administration and ad‑hoc office support as required
Experience using Salesforce or another CRM system would be advantageous; previous exposure to B2B sales and/or OEM customers would also be beneficial. Familiarity with ISO 9001 processes is desirable; full training will be provided including how to log non‑conformities and customer complaints using electronic quality systems.
Sales Administrator in Poole employer: Marine Resources
Marine Resources is an exceptional employer for Marine Engineers, offering a dynamic work environment on the picturesque Isle of Wight. With opportunities for immediate start and long-term contracts, employees can engage in interesting and varied projects while benefiting from competitive rates and a supportive team culture that fosters professional growth and high standards of workmanship.
