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- Tasks: Manage a busy marina facility, ensuring top-notch customer service and safety.
- Company: Join a leading marina in Portsmouth known for exceptional service and modern facilities.
- Benefits: Enjoy competitive salary, 25 days leave, private medical cover, and free parking.
- Why this job: Be part of a dynamic team, develop leadership skills, and make a real impact.
- Qualifications: Strong customer service skills; training provided; driving license required.
- Other info: Flexible shifts, including weekends; outdoor work involved; on-call duties for emergencies.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity has arisen for a full-time Duty Manager to join a dedicated team at a leading marina-based facility in Portsmouth. This modern, purpose-built indoor dry stack is known for delivering the highest levels of customer service and satisfaction.
Key Responsibilities:
- Support the Dry Stack Manager in managing the facility efficiently and safely in line with the company’s mission and values
- Maintain and continuously improve customer service standards and onsite facilities
- Act as Duty Manager on a rotating shift basis
- Promote and optimise usage of the dry stack to support commercial performance
- Foster staff development and effectively communicate any business updates
The ideal candidate will be a strong ambassador for customer service, capable of team leadership and confident decision-making. While knowledge of dry stack operations and health & safety awareness is beneficial, full training can be provided. The position also involves some outdoor work within the dry stack area. A working knowledge of boats and experience with plant machinery is advantageous but not essential. A full, clean UK driving license is required. Flexibility is essential as shifts may include weekends, bank holidays, and variable start/finish times during peak periods. The role also includes participation in an on-call rota for out-of-hours emergencies, so the ability to attend site when required is important.
Benefits include:
- Competitive salary
- 25 days annual leave
- Private Medical Cover
- Free onsite parking
- Online GP service available 7 days a week
The employer is committed to equality, diversity, and inclusion, welcoming applications from all individuals regardless of background or protected characteristics. Proof of the right to work in the UK will be required.
Duty Manager employer: Marine Resources
Contact Detail:
Marine Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the marina's operations and customer service standards. Understanding their mission and values will help you align your approach during interviews and demonstrate your commitment to their goals.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or resolved conflicts in previous roles. This will highlight your capability as a Duty Manager and your ability to foster staff development.
✨Tip Number 3
Be ready to discuss your flexibility regarding shift patterns and on-call duties. Emphasising your willingness to adapt to varying schedules will demonstrate your commitment to the role and the team's needs.
✨Tip Number 4
If you have any experience with boats or plant machinery, make sure to mention it during your discussions. Even if it's not essential, showing your interest and knowledge in these areas can set you apart from other candidates.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Duty Manager position. This will help you tailor your application to highlight relevant skills and experiences.
Tailor Your CV: Make sure your CV reflects your experience in customer service, team leadership, and any relevant knowledge of dry stack operations or health and safety. Use specific examples to demonstrate how you've successfully managed similar responsibilities in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention your flexibility regarding shifts and your willingness to participate in an on-call rota, as these are important aspects of the role.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Marine Resources
✨Show Your Customer Service Skills
As a Duty Manager, you'll need to be a strong ambassador for customer service. Prepare examples of how you've successfully handled customer queries or complaints in the past, demonstrating your ability to maintain high service standards.
✨Demonstrate Leadership Qualities
This role requires team leadership and confident decision-making. Think of situations where you've led a team or made important decisions under pressure, and be ready to discuss these experiences during the interview.
✨Familiarise Yourself with Health & Safety Protocols
While full training will be provided, having a basic understanding of health and safety regulations is beneficial. Brush up on relevant health and safety practices, especially those related to outdoor work and machinery, to show your commitment to safety.
✨Be Ready for Shift Flexibility
The role involves working varied shifts, including weekends and bank holidays. Be prepared to discuss your availability and flexibility, and express your willingness to adapt to the needs of the facility.
