At a Glance
- Tasks: Coordinate boat movements and support daily operations in a busy marina.
- Company: Join a vibrant marina on the stunning Jurassic Coast.
- Benefits: Full training provided, career development opportunities, and a dynamic work environment.
- Other info: Flexible working hours with weekends and bank holidays on a rota.
- Why this job: Perfect for those passionate about the marine world and eager to learn.
- Qualifications: Strong customer service skills and a proactive attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
We're currently recruiting for a Customer Service Advisor to join a busy marina and boatyard operation on the Jurassic Coast. It's a varied position combining customer-facing duties, office-based administration, and practical coordination of boatyard activity. You'll be based mainly within the marina office, but you'll also need to be comfortable spending time in the yard supporting and coordinating daily operations, particularly around vessel movements.
Key responsibilities:
- Coordinating boat movements including lifts, launches, and yard relocations
- Supporting the Boatyard Manager with day-to-day operational administration
- Handling customer enquiries in person, over the phone, and at the counter
- Booking and updating vessel movements and associated records
- Providing general administrative support to ensure smooth yard operations
- Working closely with the yard team during busy periods to keep operations running efficiently
- Supporting seasonal peaks in activity, particularly during winter maintenance and lift/launch periods
We're looking for someone with a strong customer service mindset, a proactive attitude, and the ability to stay organised in a busy, hands-on environment. You'll need to be confident working with systems and comfortable adapting between office-based tasks and yard support. Marine or marina background would be an advantage, although not essential as full training will be provided. Enthusiasm for the marine environment is key. The role is full time, working weekends and bank holidays on a rota basis. This is a great opportunity for someone looking to build a career in a practical operational environment with strong variety and development potential.
Customer Service Advisor in Castletown employer: Marine Resources
Join a dynamic team at our busy marina and boatyard on the stunning Jurassic Coast, where we prioritise a supportive work culture and employee development. As a Customer Service Advisor, you'll enjoy a hands-on role with varied responsibilities, alongside opportunities for growth in a vibrant marine environment. We offer comprehensive training, a collaborative atmosphere, and the chance to engage with customers and operations in a unique coastal setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Castletown
✨Tip Number 1
Get to know the marina and boatyard operations inside out! Spend some time visiting the site if you can, and chat with current staff. This will not only give you a feel for the environment but also show your genuine interest in the role.
✨Tip Number 2
When you get the chance to interview, be ready to share examples of how you've handled customer enquiries in the past. We want to see that strong customer service mindset in action, so think of specific situations where you went above and beyond!
✨Tip Number 3
Show off your organisational skills! Talk about how you manage multiple tasks, especially in busy environments. We love candidates who can juggle responsibilities while keeping everything running smoothly.
✨Tip Number 4
Don’t forget to express your enthusiasm for the marine environment during your conversations. Whether it’s a personal story or a passion for boats, let us know why this role excites you. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Advisor in Castletown
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries and supported customers in the past, so share specific examples that showcase your proactive attitude and strong communication skills.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities mentioned in the job description. We love seeing candidates who understand the role and can connect their experiences to what we’re looking for.
Be Organised and Detail-Oriented:Since this role involves coordinating various activities, it’s important to demonstrate your organisational skills. In your application, mention any relevant experiences where you successfully managed multiple tasks or projects, especially in busy environments.
Express Your Enthusiasm for the Marine Environment:We’re looking for someone who’s genuinely excited about working in a marina and boatyard setting. Make sure to convey your passion for the marine environment in your application. Whether it’s a personal interest or previous experience, let us know why this role excites you!
How to prepare for a job interview at Marine Resources
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about examples from your past experiences where you’ve successfully handled customer enquiries or resolved issues. This will show that you have the right mindset and can handle the varied duties of the role.
✨Familiarise Yourself with the Marina Environment
Even if you don’t have a marine background, it’s a good idea to learn some basic terminology and operations related to marinas and boatyards. This will help you feel more confident discussing the role and demonstrate your enthusiasm for the marine environment.
✨Prepare for Practical Scenarios
Think about how you would coordinate boat movements or support the yard team during busy periods. Be ready to discuss how you would manage multiple tasks in a hands-on environment, as this is key to the role. Practising these scenarios can help you articulate your thought process during the interview.
✨Show Your Organisational Skills
Since the job involves a mix of office-based administration and practical coordination, be prepared to talk about how you stay organised. Share specific tools or methods you use to keep track of tasks and ensure smooth operations, especially during peak times.
