At a Glance
- Tasks: Coordinate spares and service, ensuring customer satisfaction and operational excellence.
- Company: World-leading designer and manufacturer of ship motion control systems.
- Benefits: Exciting career opportunities in a dynamic and fast-paced environment.
- Other info: Join a collaborative team in Southampton with great growth potential.
- Why this job: Make a real impact in the commercial, military, and luxury yacht markets.
- Qualifications: Technical support experience, strong problem-solving skills, and customer-focused mindset.
The predicted salary is between 42750 - 52250 £ per year.
Are you ready to embark on an exciting career with a world-leading designer and manufacturer of ship motion control systems?
We are seeking a dynamic and hands-on Spares and Service Co ordinator to join a team based in Southampton.
If you're technically inclined, organized, and passionate about delivering exceptional customer service, this is your chance to make a real impact in the commercial ship, military ship, and luxury yacht markets.
As a Spares and Service Coordinator, you'll play a pivotal role in ensuring customer satisfaction and operational excellence. Your key responsibilities will include:
- Responding to customer inquiries and troubleshooting technical issues with professionalism and efficiency.
- Identifying and quoting required parts for customers.
- Collaborating with cross-functional teams to resolve complex technical challenges.
- Processing customer orders and coordinating with purchasing and manufacturing teams to ensure on-time delivery.
- Professionally packing and labeling parts for shipment.
- Keeping customers informed about order status, delays, and shipping updates.
- Maintaining effective communication with customers via phone and email.
- Following up to ensure customer issues are resolved to their satisfaction.
- Monitoring inventory levels and identifying stock shortages for reordering.
We're looking for someone who brings a blend of technical expertise and customer-focused energy to the role. The ideal candidate will have:
- Proven experience in a technical support role.
- Strong troubleshooting and problem-solving skills.
- A customer-first mindset with a commitment to delivering exceptional service.
- High proficiency in MS Office products (Word, Excel, Outlook).
- Experience with MRP and/or ERP systems in a production environment.
- Reliable and effective communication skills.
- Attention to detail and the ability to thrive in a fast-paced, dynamic environment.
- #J-18808-Ljbffr
Spares and Service Coordinator in Botley employer: Marine Resources
Join a dynamic manufacturing team in Poole, Dorset, where you will play a pivotal role as a Production Set-Up Team Leader. Our company fosters a collaborative work culture that prioritises quality and safety, offering you the chance to lead a dedicated team while ensuring efficient production processes. With opportunities for personal growth and a stable, full-time position, this is an excellent place for those seeking meaningful employment in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Spares and Service Coordinator in Botley
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Marine Resources, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Spares and Service Coordinator in Botley
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Marine Resources specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Marine Resources
✨Know Your Manufacturing Processes
Before you walk into the interview with Marine Resources, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Marine Resources value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
