Are you ready to embark on an exciting career with a world-leading designer and manufacturer of ship motion control systems? We are seeking a dynamic and hands-on Spares and Service Co ordinator to join a team based in Southampton. If you're technically inclined, organized, and passionate about delivering exceptional customer service, this is your chance to make a real impact in the commercial ship, military ship, and luxury yacht markets.
As a Spares and Service Coordinator, you'll play a pivotal role in ensuring customer satisfaction and operational excellence. Your key responsibilities will include:
- Responding to customer inquiries and troubleshooting technical issues with professionalism and efficiency.
- Identifying and quoting required parts for customers.
- Collaborating with cross-functional teams to resolve complex technical challenges.
- Processing customer orders and coordinating with purchasing and manufacturing teams to ensure on-time delivery.
- Professionally packing and labeling parts for shipment.
- Keeping customers informed about order status, delays, and shipping updates.
- Maintaining effective communication with customers via phone and email.
- Following up to ensure customer issues are resolved to their satisfaction.
- Monitoring inventory levels and identifying stock shortages for reordering.
We're looking for someone who brings a blend of technical expertise and customer-focused energy to the role. The ideal candidate will have:
- Proven experience in a technical support role.
- Strong troubleshooting and problem-solving skills.
- A customer-first mindset with a commitment to delivering exceptional service.
- High proficiency in MS Office products (Word, Excel, Outlook).
- Experience with MRP and/or ERP systems in a production environment.
- Reliable and effective communication skills.
- Attention to detail and the ability to thrive in a fast-paced, dynamic environment.
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Spares and Service Coordinator in Botley employer: Marine Resources
Join a dynamic manufacturing team in Poole, Dorset, where you will play a pivotal role as a Production Set-Up Team Leader. Our company fosters a collaborative work culture that prioritises quality and safety, offering you the chance to lead a dedicated team while ensuring efficient production processes. With opportunities for personal growth and a stable, full-time position, this is an excellent place for those seeking meaningful employment in a supportive environment.
