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- Tasks: Provide excellent customer service and support marina operations in a dynamic environment.
- Company: Join a friendly team at a stunning waterside marina on the South Coast.
- Benefits: Flexible rota, outdoor work, and a supportive team atmosphere.
- Why this job: Be the face of a busy marina and create positive experiences for visitors.
- Qualifications: Great communication skills and a can-do attitude; boating knowledge is a bonus.
- Other info: Enjoy a mix of office duties and outdoor activities with career growth potential.
The predicted salary is between 20000 - 25000 £ per year.
Are you someone who thrives on providing great customer service and enjoys working in a dynamic environment? We’re recruiting for a Customer Service Advisor to join a close-knit, welcoming team at one of the South Coast’s most attractive waterside destinations. This is a fantastic opportunity to become the friendly face of a busy marina, where you'll play a key role in creating a positive experience for berth holders and visitors alike. You’ll be the first point of contact for enquiries, supporting operations both in the office and around the marina. Previous boating knowledge or marina experience is a bonus – not essential.
What we’re looking for:
- Excellent communication and customer service skills
- Confidence handling enquiries and converting them into bookings or sales
- A good grasp of computer systems – you’ll be trained on the marina’s software
- A ‘can-do’ attitude and a strong sense of teamwork
This is a varied position combining office duties with time spent outdoors and occasional involvement in lock operations. The rota includes some weekend and bank holiday working, so flexibility is key – 10 days on, 4 days off. If you’re enthusiastic, personable, and ready to be part of a great team, we want to hear from you.
To apply for the role, please contact: Jo – 07776 598452, Suzie – 07774 668144
Customer Service Advisor (River Hamble) in Southampton employer: Marine Resources Recruitment Ltd
Contact Detail:
Marine Resources Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (River Hamble) in Southampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the marina and its services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different enquiries or complaints. Being able to demonstrate your problem-solving skills will really impress them during the interview.
✨Tip Number 3
Show off your personality! The role is all about being the friendly face of the marina, so let your enthusiasm shine through. A positive attitude can go a long way in making a great first impression.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop them a quick message thanking them for the opportunity. It shows your interest and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor (River Hamble) in Southampton
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've made a positive impact in previous roles, so share specific examples that showcase your communication skills and ability to handle enquiries.
Be Personable and Enthusiastic: Let your personality shine through in your written application! We’re looking for someone who is enthusiastic and personable, so don’t be afraid to show us your friendly side. A warm tone can make a big difference.
Tailor Your Application: Take the time to tailor your application to the role. Mention why you’re excited about working at a marina and how your skills align with the job description. This shows us that you’ve done your homework and are genuinely interested.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details. Plus, it’s super easy!
How to prepare for a job interview at Marine Resources Recruitment Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about examples where you've gone above and beyond for a customer, as this role is all about creating positive experiences. Be ready to share these stories!
✨Familiarise Yourself with the Marina
Even if you don’t have boating knowledge, do a bit of research about the marina and its operations. Understanding the environment will show your enthusiasm and help you answer questions more confidently.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to role-play common customer scenarios with a friend to get comfortable handling enquiries and converting them into bookings.
✨Emphasise Teamwork and Flexibility
This position requires a strong sense of teamwork and flexibility. Be prepared to discuss how you’ve worked well in teams before and how you can adapt to changing situations, especially with the varied duties and rota.