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- Tasks: Lead aftersales support strategy and optimise processes for global service delivery.
- Company: Innovative maritime tech company redefining wind propulsion in shipping.
- Benefits: Competitive salary, career growth, and the chance to make a real impact.
- Why this job: Join a fast-growing team and help shape the future of clean maritime technology.
- Qualifications: Strong marine engineering background and extensive aftersales experience required.
- Other info: Dynamic role with opportunities for mentorship and international collaboration.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We’re working with a cutting‑edge player in the clean maritime tech space that’s redefining wind propulsion in commercial shipping. Their advanced systems are already helping shipowners cut fuel use and emissions and with ambitious plans to scale globally, they’re now looking for a skilled Aftersales Manager to take the lead on their aftersales support strategy. This is a pivotal, senior‑level position where you will take full ownership of the aftersales function, working across global markets to ensure first‑class service delivery. From process optimisation and customer relationships to team leadership and compliance, you will play a key role in driving operational excellence and building long‑term trust with customers.
Key Responsibilities
- Develop and continuously improve robust after‑sales processes, protocols and quality standards
- Manage multiple global service projects simultaneously, ensuring rapid fault diagnosis, issue resolution, and minimal vessel downtime
- Collaborate with international technical teams to handle equipment failures, customer queries and service escalations
- Maintain strong, ongoing relationships with shipowners, yards, agents and service partners – acting as a trusted technical point of contact
- Organise technical training for clients on system use, maintenance and emergency protocols
- Oversee spare parts management, supplier coordination and service cost control
- Lead and mentor a growing after‑sales service team, driving a culture of technical excellence and customer‑first thinking
- Ensure full compliance with maritime regulations (IMO, ISO etc.) and prepare detailed reports on service performance, customer satisfaction and market trends
You will need a strong marine engineering background (Mechanical, Electrical, Automation or Naval Architecture), with extensive experience in marine equipment after sales. Hands‑on troubleshooting and commissioning skills are essential. This is a unique opportunity to join a fast‑growing, forward‑thinking maritime business with serious ambition and a product that’s gaining real momentum.
Aftersales and Service Manager employer: Marine Resources Recruitment Ltd
Contact Detail:
Marine Resources Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales and Service Manager
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend maritime tech events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your aftersales successes. This will help us see your hands-on troubleshooting and project management experience in action.
✨Tip Number 3
Be proactive! Don’t just wait for job openings; reach out directly to companies you admire, like ours. Express your interest in their mission and how you can contribute to their aftersales strategy.
✨Tip Number 4
Stay updated on industry trends! Follow maritime tech news and regulations. This knowledge will not only impress us but also help you in conversations with potential employers.
We think you need these skills to ace Aftersales and Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your marine engineering background and aftersales experience. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about clean maritime tech and how you can contribute to our mission. Keep it engaging and personal – we love a good story!
Showcase Your Problem-Solving Skills: In this role, you'll need to manage multiple global service projects and resolve issues quickly. Highlight any experiences where you've successfully diagnosed and solved problems in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Marine Resources Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your marine engineering knowledge, especially in areas like Mechanical, Electrical, Automation, or Naval Architecture. Be ready to discuss your hands-on troubleshooting and commissioning experiences, as these will be crucial for the Aftersales Manager role.
✨Showcase Your Leadership Skills
Since this position involves leading a growing after-sales service team, prepare examples of how you've successfully managed teams in the past. Highlight your ability to drive a culture of technical excellence and customer-first thinking.
✨Understand the Company’s Vision
Familiarise yourself with the company’s mission in clean maritime tech and their innovative wind propulsion systems. Being able to articulate how your skills align with their goals will show that you're genuinely interested in the role and the company.
✨Prepare for Scenario Questions
Expect questions about managing multiple global service projects and resolving customer issues. Think of specific scenarios where you’ve had to diagnose faults quickly or maintain strong relationships with clients, and be ready to share those stories.
