At a Glance
- Tasks: Ensure guest safety and deliver exceptional service during the night shift.
- Company: Join a luxury hotel known for its warm Scottish hospitality.
- Benefits: Enjoy competitive pay, free meals, and discounts on stays.
- Other info: Flexible hours with opportunities for career growth in luxury hospitality.
- Why this job: Be part of a dynamic team creating unforgettable guest experiences.
- Qualifications: Previous hospitality experience and strong communication skills are preferred.
The predicted salary is between 22000 - 28000 £ per year.
- Marine & Lawn Hotels & Resorts are delighted to invite applications for an exceptional
- Night Porter to join the distinguished team at
Marine North Berwick , our elegant 84-bedroom luxury hotel on the East Coastt.
At Marine North Berwick, we believe that every guest interaction matters—day or night.
As one of the first and last people our guests will encounter, our Night Porter plays a vital role in delivering warm Scottish hospitality whilst ensuring the safety, security and smooth overnight operation of the hotel.
If you take pride in creating memorable guest experiences, thrive in a luxury environment and enjoy working independently whilst being part of a supportive team, we would love to hear from you
At the core of everything we do are our
REACH People Values
- Respect
- We treat every guest and colleague with kindness and dignity.
- Excellence
- We go the extra mile in pursuit of outstanding service.
- Accountability
- We take ownership of our actions and follow through on our promises.
- Cooperation
- We work together as one team to deliver the best experience.
- Honesty
- We act with integrity and transparency at all times.
About the Role
As Night Porter, you will be responsible for ensuring the hotel operates safely, efficiently and seamlessly throughout the night.
Working closely with the Night Manager and Front Office team, you will provide exceptional guest service whilst supporting overnight operations, security, guest arrivals and departures, and maintaining the impeccable presentation of the hotel.
This is a varied role requiring professionalism, initiative and a genuine passion for hospitality. No two nights are ever the same.
- What You'll Be Doing
- Guest Experience
- Deliver a warm, genuine and personalised welcome to all guests arriving throughout the night.
- Assist with late check-ins and early departures, ensuring a smooth and memorable arrival and departure experience.
- Escort guests to their rooms where required and provide information about hotel facilities and local attractions.
- Handle guest luggage with exceptional care, including golfing equipment and valuable belongings.
- Deliver guest amenities, room service requests and special requests promptly and professionally.
- Anticipate guest needs and proactively resolve issues to create memorable experiences.
- Overnight Hotel Operations
- Support the Front Office team with overnight reception duties where required and over see the Night audit procedures.
- Carry out regular security patrols throughout the hotel and grounds.
- Ensure all public areas remain clean, safe and presentable throughout the night.
- Assist with overnight room moves, VIP arrivals and special events.
- Prepare conference and function areas for the following day's operations where required.
- Support departments across the hotel to ensure the property is fully prepared for the morning team.
- Security & Safety
- Act as one of the hotel's key overnight emergency contacts.
- Conduct scheduled security and fire safety checks in accordance with company procedures.
- Monitor CCTV systems and investigate any security concerns.
- Respond appropriately to emergency situations, guest incidents and fire alarms.
- Ensure all hotel entrances, exits and restricted access areas remain secure.
- Report maintenance issues promptly and accurately.
- Maintain full compliance with Health & Safety, Fire Safety and company security procedures.
- Hotel Standards
- Ensure all public spaces reflect the impeccable presentation expected of a luxury hotel.
- Complete overnight checklists accurately and thoroughly.
- Maintain confidentiality regarding guests and hotel operations at all times.
- Assist with stock movement, deliveries and overnight operational requirements.
- Support the wider hotel team whenever required to ensure exceptional service delivery.
What We're Looking For
We're looking for someone who genuinely enjoys looking after people and takes pride in delivering outstanding service.
You'll ideally have
- Previous experience within hospitality, luxury hotels or customer service.
- Excellent communication and interpersonal skills.
- A calm, confident and professional approach.
- Strong organisational skills and exceptional attention to detail.
- The ability to work independently and make sound decisions.
- A positive, proactive attitude with a willingness to help wherever needed.
- High levels of integrity and professionalism.
- Excellent time management and reliability.
- The ability to remain calm under pressure and deal confidently with unexpected situations.
- Flexibility to work overnight shifts, weekends and public holidays.
- A full UK driving licence would be advantageous for valet parking duties but is not essential.
Experience with Opera Cloud or other hotel property management systems would be beneficial, although full training will be provided.
Why Join Marine & Lawn?
At Marine & Lawn Hotels & Resorts, we're creating the world's greatest golf hotel experiences.
We invest in our people because we know exceptional hospitality starts with exceptional teams.
You'll become part of a luxury brand where your contribution is recognised, your development is supported and your career can flourish.
- The Benefits
- Pension enrolment from Day One (subject to eligibility)
- Complimentary meal provided on every shift
- Discounted room rates across Marine & Lawn Hotels & Resorts
- Friends & Family accommodation rates
- High Street discount platform
- Refer a Friend bonus scheme
- Access to healthcare and wellbeing plans
- Tailored luxury uniform
- Ongoing learning and development opportunities
- Career progression within a growing luxury hospitality collection
- Monthly published rotas
- Employee recognition programmes
- A supportive and inclusive working environment
- Equal Opportunities
Marine & Lawn Hotels & Resorts is committed to creating a diverse and inclusive workplace where everyone is treated with dignity and respect.
We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Right to Work
In accordance with UK immigration legislation, all applicants must have the legal right to live and work in the United Kingdom.
Evidence of eligibility will be required before employment commences.
About Marine & Lawn Hotels & Resorts
Marine & Lawn Hotels & Resorts is a collection of bespoke luxury hotels located alongside some of the world's most iconic golf courses.
Each property celebrates the rich history, culture and heritage of its destination while delivering refined hospitality and unforgettable guest experiences.
From Scotland's dramatic coastline to internationally renowned golfing destinations, we create places where exceptional service, authentic storytelling and timeless luxury come together.
Whether welcoming local guests or travellers from across the globe, our ambition remains the same—to create extraordinary experiences that guests will remember for a lifetime.
Night Porter Marine North Berwick employer: Marine North Berwick
Marine North Berwick is an exceptional employer, offering a unique opportunity to work in one of Scotland's most iconic luxury golf hotels. With a strong focus on employee development and a supportive work culture, team members enjoy benefits such as complimentary meals, discounts on hotel stays, and continuous training opportunities. Join a passionate team dedicated to delivering outstanding hospitality while enjoying breathtaking coastal views and a commitment to inclusivity and respect.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter Marine North Berwick
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Marine North Berwick. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Marine North Berwick
Don't be shy about reaching out to Marine North Berwick directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Porter Marine North Berwick
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Marine North Berwick and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Marine North Berwick
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
