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- Tasks: Lead the reservations team and ensure a seamless booking experience for guests.
- Company: Join Marine & Lawn Hotels & Resorts, a collection of stunning hotels in iconic golfing destinations.
- Benefits: Enjoy discounts, pension enrolment, healthcare plans, and a supportive team culture.
- Other info: Opportunity to develop your career in a unique hospitality setting.
- Why this job: Shape guest experiences and work in a dynamic, fast-paced environment.
- Qualifications: Experience in reservations, strong communication skills, and a guest-focused approach.
The predicted salary is between 30000 - 40000 £ per year.
Why Join Us? There has never been a more exciting time to join Marine & Lawn Hotels & Resorts. With a growing portfolio of beautifully restored hotels set in the world’s most iconic golfing destinations, we are building something truly special. As a Reservations Supervisor, you’ll play a key role in shaping the guest journey from first enquiry to arrival—leading a high-performing team and ensuring every interaction reflects our commitment to exceptional service.
How We Do It – Our REACH Values
- Respect – We treat every guest and colleague with kindness and dignity.
- Excellence – We go the extra mile to deliver outstanding service.
- Accountability – We take ownership and deliver on our promises.
- Cooperation – We work together as one team across our hotels.
- Honesty – We act with integrity and transparency in everything we do.
What You’ll Do
- Lead and support the day-to-day operation of the reservations function across the Marine & Lawn portfolio.
- Handle telephone and email enquiries efficiently, delivering a seamless booking experience.
- Drive revenue through effective upselling of rooms, packages, and experiences.
- Ensure all reservations are processed accurately using Opera Cloud (or equivalent PMS).
- Maintain excellent knowledge of all properties, offers, and brand standards.
- Support and develop the reservations team, including training and performance standards.
- Conduct quality audits on calls and reservation processes to ensure consistency.
- Handle guest queries and complaints professionally and promptly.
- Support rota planning and departmental organisation.
- Work closely with other departments to ensure a joined-up guest experience.
- Assist the Head of Reservations in building a high-performing, revenue-focused team.
What We’re Looking For
- A positive, guest-focused approach with a natural ability to build rapport.
- Strong communication skills and attention to detail.
- Previous experience in a reservations or front office environment.
- Experience using Opera Cloud or a similar PMS (essential).
- Confident working across multiple properties or within a cluster environment.
- Ability to support and develop team members.
- Resilient, adaptable, and comfortable in a fast-paced environment.
- Experience managing or supporting remote teams (desirable).
The Perks
- Pension enrolment from Day 1 (where eligible).
- Discounts across high street retailers.
- Discounted hotel stays for you and your family.
- Refer a Friend bonus scheme.
- Incentive and reward programmes.
- Access to healthcare and insurance plans.
- Positive, supportive team culture.
- Monthly rota scheduling.
About Us Marine & Lawn Hotels & Resorts is a collection of bespoke hotels set in the world’s most distinguished golfing destinations. Each property is rooted in its local heritage, offering guests a unique blend of storytelling, design, and exceptional hospitality.
Equal Opportunities & Right to Work We are committed to creating an inclusive workplace where diversity is valued. All applicants must have the right to live and work in the UK. Documentation will be required at interview stage.
Hotel Reservations Supervisor (Hybrid North Berwick) employer: Marine North Berwick
Contact Detail:
Marine North Berwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reservations Supervisor (Hybrid North Berwick)
✨Tip Number 1
Get to know the company inside out! Research Marine & Lawn Hotels & Resorts, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their unique approach to hospitality.
✨Tip Number 2
Practice your communication skills! Since you'll be handling guest enquiries and leading a team, being able to express yourself clearly and confidently is key. Try role-playing common scenarios with a friend to get comfortable.
✨Tip Number 3
Showcase your upselling skills! Think of creative ways to promote rooms and packages during your interview. Share examples from your past experiences where you successfully increased revenue through effective selling techniques.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Marine & Lawn family. Let’s make it happen!
We think you need these skills to ace Hotel Reservations Supervisor (Hybrid North Berwick)
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for the hospitality industry shine through. We want to see how excited you are about creating memorable guest experiences and leading a team that shares that passion.
Highlight Relevant Experience: Make sure to showcase any previous experience in reservations or front office roles. If you've worked with Opera Cloud or similar systems, mention it! We’re looking for candidates who can hit the ground running.
Emphasise Teamwork and Leadership Skills: As a Reservations Supervisor, you'll be leading a team, so don’t forget to highlight your ability to support and develop others. Share examples of how you've worked collaboratively in past roles to achieve great results.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Marine & Lawn Hotels & Resorts!
How to prepare for a job interview at Marine North Berwick
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Marine & Lawn Hotels & Resorts and their REACH values. Familiarise yourself with their properties, offers, and brand standards. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Showcase Your Experience
Be ready to discuss your previous experience in reservations or front office roles. Highlight specific examples where you've handled guest queries, upsold services, or trained team members. This will demonstrate your capability to lead and support the reservations function effectively.
✨Practice Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend, focusing on how you would handle various guest scenarios or team challenges.
✨Emphasise Teamwork
Marine & Lawn Hotels & Resorts values cooperation, so be prepared to discuss how you've worked as part of a team in the past. Share examples of how you've collaborated with other departments to enhance the guest experience or supported your colleagues in achieving common goals.