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- Tasks: Craft unforgettable guest experiences at iconic golf hotels through personalised service and attention to detail.
- Company: Join Marine & Lawn, a premier collection of luxury golf-inspired hotels.
- Benefits: Enjoy exclusive discounts, healthcare plans, and a supportive team culture.
- Other info: Flexible hybrid/remote work options available for those near our hotels.
- Why this job: Be part of a collaborative team that values respect, excellence, and accountability.
- Qualifications: Customer service experience and strong IT skills; hotel experience is a plus.
The predicted salary is between 24000 - 30000 £ per year.
We’re looking for a Reservations Agent to join our hybrid team based in North Berwick, playing a key role in shaping guest journeys across our collection of iconic golf hotels. This is an opportunity to go beyond processing bookings—creating personalised, memorable stays across multiple standout properties. If you’re passionate about delivering exceptional service and enjoy working as part of a collaborative team, we’d love to hear from you.
This role can be remote or hybrid, if you’re located near one of our hotels.
At the Heart of What We Do – Our REACH People Values
At Marine & Lawn, our people chose the values that guide how we work together and how we serve our guests:
- Respect – We treat every guest and colleague with kindness and dignity.
- Excellence – We go above and beyond in pursuit of outstanding service.
- Accountability – We take ownership and follow through on our promises.
- Cooperation – We work as one team to achieve great things.
- Honesty – We act with integrity and transparency at all times.
These values are more than words – they shape every reservation, every interaction, and every guest experience.
What will I be doing?
Guided by the Head of Reservations, you’ll be the voice behind iconic golf hotels like Marine North Berwick and Rusacks St Andrews, crafting exceptional stays and supporting high-value guests.
- Representing Marine & Lawn Hotels & Resorts – a premier collection of luxury, golf-inspired properties – by managing enquiries with professionalism, warmth, and a personalised approach across the full portfolio.
- Providing a high-touch service which goes beyond just taking bookings.
- Handling guest reservations with meticulous attention to detail, ensuring accuracy so our hotel teams can deliver truly exceptional experiences.
- Overseeing OTA arrivals, following up on reservation traces, and coordinating group rooming lists with precision.
- Maintaining accurate records and systems to support seamless guest journeys and departmental efficiency.
- Proactively reaching out to upcoming guests to personalise and enhance their stay, turning reservations into memorable experiences.
- Maximising revenue opportunities by confidently upselling rooms, services, and bespoke guest experiences.
- Preparing and distributing reports to key stakeholders, contributing to the success and performance of the reservations function.
What are we looking for?
We’d love to hear from you if you are:
- Positive, approachable, and naturally guest-focused.
- A team player who enjoys working collaboratively.
- Detail-oriented with strong IT skills and high resilience.
- Clear in communication and immaculately presented.
- Experienced in customer-facing or hotel roles (Opera/HMS knowledge an advantage, but not essential).
The Perks
- Pension enrolment from Day 1 (eligible team members).
- Exclusive retain discounts via our benefits platform.
- Discounted hotel stays for you and your family.
- Refer-a-Friend scheme with bonus rewards.
- Access to Medicash healthcare cash plans.
- (From November) Company life assurance plan.
- Supportive team culture and monthly published schedules.
- Virtual GP on demand.
- Salary sacrifice schemes including cycle to work.
Equal Opportunities
We are committed to recruitment practices that do not discriminate on any grounds. We value diversity of cultures, ideas, and people as part of our DNA.
Right to Work
Applicants must have eligibility to live and work in the UK. Documentation will be required at interview stage.
About Us
Marine & Lawn Hotels & Resorts is a collection of bespoke hotels in the world’s most distinguished golfing destinations. Nestled beside some of the most iconic courses across the globe, our properties offer unforgettable travel experiences inspired by history, landscape, and local culture. Whether local, neighbour, or international traveller, every guest is invited to embrace the beauty of where land meets sea through service, storytelling, and adventure.
Find out more: marineandlawn.com
Hotel Reservations - Golf Specialist (Hybrid / Remote) in North Berwick employer: Marine North Berwick
Contact Detail:
Marine North Berwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reservations - Golf Specialist (Hybrid / Remote) in North Berwick
✨Tip Number 1
Get to know the company inside out! Research Marine & Lawn Hotels & Resorts, their values, and what makes them unique. This way, when you chat with them, you can show off your knowledge and passion for their iconic golf hotels.
✨Tip Number 2
Practice your communication skills! Since this role is all about creating memorable guest experiences, being clear and engaging in your conversations will set you apart. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your personality! When you get the chance to speak with the team, let your positive and approachable nature shine through. They’re looking for someone who fits into their collaborative culture, so be yourself and let your enthusiasm for exceptional service come across.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Marine & Lawn family. Good luck!
We think you need these skills to ace Hotel Reservations - Golf Specialist (Hybrid / Remote) in North Berwick
Some tips for your application 🫡
Show Your Passion for Service: When you're writing your application, let your enthusiasm for delivering exceptional service shine through. We want to see how you can create memorable experiences for our guests, so share any relevant stories or examples that highlight your guest-focused approach.
Be Detail-Oriented: Since this role involves meticulous attention to detail, make sure your application reflects that. Double-check for any typos or errors, and ensure your experience is clearly outlined. We appreciate clarity and precision, just like we do in our reservations!
Emphasise Teamwork: We love a collaborative spirit! In your application, mention any experiences where you've worked as part of a team. Highlight how you contributed to achieving common goals, as teamwork is at the heart of what we do here at Marine & Lawn.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Marine North Berwick
✨Know the Company Inside Out
Before your interview, take some time to research Marine & Lawn Hotels & Resorts. Understand their values, the unique experiences they offer, and their commitment to exceptional service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Guest-Focused Attitude
As a Reservations Agent, your ability to create memorable guest experiences is key. Prepare examples from your past roles where you went above and beyond for customers. Highlight your positive, approachable nature and how it aligns with the company's focus on respect and excellence.
✨Demonstrate Attention to Detail
In this role, meticulous attention to detail is crucial. Be ready to discuss how you've managed complex bookings or handled multiple enquiries simultaneously. You might even want to bring up any experience with reservation systems like Opera or HMS, as this could give you an edge.
✨Prepare for Upselling Scenarios
Upselling is part of maximising revenue opportunities. Think about how you would approach upselling rooms or services during a call. Practise your pitch so you can confidently demonstrate your sales skills while maintaining a warm and personalised approach.