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For Companies At a Glance
- Tasks: Welcome guests with warmth, handle check-ins and provide local info.
- Company: Marine North Berwick, a stunning hotel with a focus on exceptional hospitality.
- Benefits: Competitive perks, including meals, discounts, and career development opportunities.
- Other info: Full training provided; flexible shifts including evenings and weekends.
- Why this job: Join a passionate team and create unforgettable experiences for guests every day.
- Qualifications: Friendly personality, strong communication skills, and a proactive approach.
The predicted salary is between 20000 - 25000 £ per year.
With enviable views of the Firth of Forth and Bass Rock, Marine North Berwick rises from the East Lothian landscape to offer guests a quietly elegant escape - it's a place where hospitality comes to life. We exist to create unforgettable experiences for every guest, every time. Whether it’s a warm welcome, a smooth check-in, or helpful local advice, we take pride in the moments we help create.
At the core of everything we do are our REACH People Values:
- Respect – We treat every guest and colleague with kindness and dignity.
- Excellence – We go the extra mile in pursuit of outstanding service.
- Accountability – We take ownership of our actions and follow through on our promises.
- Cooperation – We work together as one team to deliver the best experience.
- Honesty – We act with integrity and transparency at all times.
How We Do It
We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect. As a Reception Team Member, you’ll be the first point of contact for our guests and play a key role in setting the tone for their stay. You’ll deliver warm welcomes, smooth departures, and everything in between with professionalism and a genuine smile.
What You’ll Do
You’ll be responsible for:
- Welcoming guests with warmth and professionalism on arrival.
- Checking guests in and out efficiently using our reservation system.
- Answering guest queries and providing helpful local information.
- Handling phone calls, emails, and reservations with accuracy and care.
- Processing payments and compiling guests’ bills.
- Supporting with guest requests and resolving concerns courteously.
- Promoting hotel facilities, services, and local attractions.
- Maintaining a clean and organised front desk and lobby area.
- Working closely with other departments to ensure a seamless guest journey.
What We’re Looking For
We’re looking for friendly, confident team members who are passionate about delivering great guest service. You’ll have:
- A warm, welcoming personality and strong communication skills.
- Excellent organisational and multitasking abilities.
- A proactive and positive approach to guest interactions.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Previous experience in a similar role is a bonus, but not essential — full training will be provided.
The Perks
We recognise and reward the hard work and dedication of our team with a competitive benefits package, including:
- Uniform
- Meals whilst on duty
- Opportunities for training and career development including apprenticeships
- Discounts on hotel stays and dining for you and your family
- Exclusive shopping discounts via our benefits platform
- Free car parking
- Employee Assistance Programme
- Pension from Day 1 (if eligible)
Equal Opportunities
We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. Diversity and inclusion are key to our REACH values.
Right to Work
Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.
About Us
Marine & Lawn Hotels & Resorts is a collection of unique, story-rich hotels located in some of the world’s most iconic destinations.
Hotel Reception Team Member in North Berwick employer: Marine North Berwick
Contact Detail:
Marine North Berwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reception Team Member in North Berwick
✨Tip Number 1
Get to know the hotel! Research Marine North Berwick and its unique offerings. When you walk in for your interview, you’ll impress them with your knowledge about their services and local attractions.
✨Tip Number 2
Show off your personality! As a Reception Team Member, warmth and friendliness are key. Practice your smile and think of ways to convey your passion for great guest service during the interview.
✨Tip Number 3
Be ready to demonstrate your teamwork skills. Think of examples where you’ve worked well with others, as cooperation is at the heart of what they do. Share stories that highlight your ability to collaborate effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Marine & Lawn Hotels & Resorts family.
We think you need these skills to ace Hotel Reception Team Member in North Berwick
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your warm and welcoming personality shine through. We want to see the real you, so don’t be afraid to show us how passionate you are about delivering great guest service!
Tailor Your Application: Make sure to tailor your application to highlight your relevant skills and experiences that align with our REACH People Values. Whether it’s your communication skills or your ability to work as part of a team, we want to know how you fit into our culture.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the Reception Team. Avoid fluff and focus on what makes you stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Marine North Berwick!
How to prepare for a job interview at Marine North Berwick
✨Know the REACH Values
Familiarise yourself with the hotel's REACH People Values: Respect, Excellence, Accountability, Cooperation, and Honesty. Be ready to discuss how you embody these values in your previous experiences, as they are at the core of what the hotel stands for.
✨Showcase Your Warmth
As a Reception Team Member, your personality is key! Practice delivering a warm welcome and maintaining a friendly demeanour. Think about examples from your past where you made guests feel special or resolved issues with a smile.
✨Prepare for Common Scenarios
Anticipate questions related to guest interactions, such as handling complaints or providing local recommendations. Prepare specific examples that highlight your problem-solving skills and ability to multitask under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or training opportunities. This shows your genuine interest in the role and helps you gauge if the hotel is the right fit for you.