Hotel Reservations Agent

There has never been a more exciting time to join Marine & Lawn Hotels & Resorts. Do you love being part of a great team and creating unforgettable guest experiences? If so, we’d love to meet you. We’re searching for a Reservations Specialist to join our passionate team of hospitality professionals. You’ll play a key role in delivering exceptional standards across all reservations processes while ensuring every guest enjoys a seamless journey with Marine & Lawn—leaving them eager to return.

This role is based at Marine North Berwick.

At Marine & Lawn, our people chose the values that guide how we work together and how we serve our guests:

• Respect – We treat every guest and colleague with kindness and dignity.
• Excellence – We go above and beyond in pursuit of outstanding service.
• Accountability – We take ownership and follow through on our promises.
• Cooperation – We work as one team to achieve great things.
• Honesty – We act with integrity and transparency at all times.

These values are more than words – they shape every reservation, every interaction, and every guest experience.

Guided by the Head of Reservations, you’ll focus on maximising sales opportunities and delivering outstanding guest service by:

• Managing enquiries by phone and email with professionalism and warmth across all Marine & Lawn properties.
• Ensuring guest details are accurate, enabling our teams to deliver exceptional service.
• Checking OTA arrivals, following up on reservation traces, and managing group rooming lists.
• Maintaining accurate systems and records within the department.
• Proactively contacting upcoming arrivals to enhance their experience.
• Upselling products, rooms, and services to maximise revenue.
• Distributing reports to key stakeholders and supporting department performance.

We’d love to hear from you if you are:

• Positive, approachable, and naturally guest-focused.
• A team player who enjoys working collaboratively.
• Detail-oriented with strong IT skills and high resilience.
• Clear in communication and immaculately presented.
• Experienced in customer-facing or hotel roles (Opera/HMS knowledge an advantage, but not essential).

• Pension enrolment from Day 1 (eligible team members).
• Exclusive retain discounts via our benefits platform.
• Discounted hotel stays for you and your family.
• Refer-a-Friend scheme with bonus rewards.
• Access to Medicash healthcare cash plans. (From November)
• Company life assurance plan.
• Supportive team culture and monthly published schedules.
• Virtual GP on demand (From November).
• Salary sacrifice schemes including cycle to work.

We are committed to recruitment practices that do not discriminate on any grounds. We value diversity of cultures, ideas, and people as part of our DNA.

Applicants must have eligibility to live and work in the UK. Documentation will be required at interview stage.

Marine & Lawn Hotels & Resorts is a collection of bespoke hotels in the world’s most distinguished golfing destinations. Nestled beside some of the most iconic courses across the globe, our properties offer unforgettable travel experiences inspired by history, landscape, and local culture. Whether local, neighbour, or international traveller, every guest is invited to embrace the beauty of where land meets sea through service, storytelling, and adventure.

Find out more: marineandlawn.com