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- Tasks: Curate unforgettable guest experiences at iconic golf hotels across the UK.
- Company: Marine & Lawn Hotels & Resorts, a premier collection of luxury properties.
- Benefits: Pension enrolment, exclusive discounts, discounted stays, and healthcare plans.
- Why this job: Join a collaborative team and make a real impact on guest experiences.
- Qualifications: Customer service experience and strong communication skills.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 ÂŁ per year.
We’re searching for a guest experience strategist (Reservations Specialist) who plays a key role in curating stays across iconic golf destinations in the UK. This is a rare opportunity to support our portfolio of prestigious, golf-inspired hotels—delivering more than bookings by creating tailored, memorable guest experiences across multiple iconic properties. If you’re passionate about premium service and thrive as part of a collaborative team, we’d love to hear from you. This role can be remote or hybrid, if you’re located near one of our hotels.
At the Heart of What We Do – Our REACH People Values
At Marine & Lawn, our people chose the values that guide how we work together and how we serve our guests:
- Respect – We treat every guest and colleague with kindness and dignity.
- Excellence – We go above and beyond in pursuit of outstanding service.
- Accountability – We take ownership and follow through on our promises.
- Cooperation – We work as one team to achieve great things.
- Honesty – We act with integrity and transparency at all times.
These values are more than words – they shape every reservation, every interaction, and every guest experience.
What will I be doing?
Guided by the Head of Reservations you’ll be the voice behind iconic golf hotels like Marine North Berwick and Rusacks St Andrews, crafting exceptional stays and supporting high‑value guests.
- Representing Marine & Lawn Hotels & Resorts – a premier collection of luxury, golf‑inspired properties – by managing enquiries with professionalism, warmth, and a personalised approach across the full portfolio.
- Providing a high‑touch service which goes beyond just taking bookings.
- Handling guest reservations with meticulous attention to detail, ensuring accuracy so our hotel teams can deliver truly exceptional experiences.
- Overseeing OTA arrivals, following up on reservation traces, and coordinating group rooming lists with precision.
- Maintaining accurate records and systems to support seamless guest journeys and departmental efficiency.
- Proactively reaching out to upcoming guests to personalise and enhance their stay, turning reservations into memorable experiences.
- Maximising revenue opportunities by confidently upselling rooms, services, and bespoke guest experiences.
- Preparing and distributing reports to key stakeholders, contributing to the success and performance of the reservations function.
What are we looking for?
We’d love to hear from you if you are:
- Positive, approachable, and naturally guest‑focused.
- A team player who enjoys working collaboratively.
- Detail‑oriented with strong IT skills and high resilience.
- Clear in communication and immaculately presented.
- Experienced in customer‑facing or hotel roles (Opera/HMS knowledge an advantage, but not essential).
The Perks
- Pension enrolment from Day 1 (eligible team members).
- Exclusive retain discounts via our benefits platform.
- Discounted hotel stays for you and your family.
- Refer‑a‑Friend scheme with bonus rewards.
- Access to Medicash healthcare cash plans. (From November)
- Company life assurance plan.
- Supportive team culture and monthly published schedules.
- Virtual GP on demand (From November)
- Salary sacrifice schemes including cycle to work.
Equal Opportunities
We are committed to recruitment practices that do not discriminate on any grounds. We value diversity of cultures, ideas, and people as part of our DNA.
Right to Work
Applicants must have eligibility to live and work in the UK. Documentation will be required at interview stage.
About Us
Marine & Lawn Hotels & Resorts is a collection of bespoke hotels in the world’s most distinguished golfing destinations. Nestled beside some of the most iconic courses across the globe, our properties offer unforgettable travel experiences inspired by history, landscape, and local culture. Whether local, neighbour, or international traveller, every guest is invited to embrace the beauty of where land meets sea through service, storytelling, and adventure.
Find out more: marineandlawn.com
Reservations Agent - Marine & Lawn Hotels & Resorts (Hybrid) in Troon employer: Marine & Lawn
Contact Detail:
Marine & Lawn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent - Marine & Lawn Hotels & Resorts (Hybrid) in Troon
✨Tip Number 1
Get to know the company inside out! Research Marine & Lawn Hotels & Resorts, their values, and what makes them unique. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to guest experience. Think about how you can demonstrate your attention to detail and customer service skills, as these are key for the Reservations Agent role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Marine & Lawn family.
We think you need these skills to ace Reservations Agent - Marine & Lawn Hotels & Resorts (Hybrid) in Troon
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let your enthusiasm for creating memorable guest experiences shine through. Share specific examples of how you've gone above and beyond in previous roles to make guests feel special.
Be Detail-Oriented: Since attention to detail is key in this role, make sure your application is free from typos and errors. Highlight any experience you have with managing bookings or reservations, showcasing your meticulous nature.
Emphasise Teamwork: We love a collaborative spirit! In your application, mention times when you've worked as part of a team to achieve a common goal. This will show us that you're a great fit for our supportive culture.
Apply Through Our Website: To ensure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your interest in joining our fantastic team at Marine & Lawn Hotels & Resorts!
How to prepare for a job interview at Marine & Lawn
✨Know the Company Inside Out
Before your interview, dive deep into Marine & Lawn Hotels & Resorts. Familiarise yourself with their values, the unique experiences they offer, and their portfolio of hotels. This will not only show your genuine interest but also help you align your answers with their mission.
✨Showcase Your Guest-Focused Mindset
As a Reservations Agent, your role is all about creating memorable guest experiences. Prepare examples from your past roles where you went above and beyond for a customer. Highlighting your passion for premium service will resonate well with the interviewers.
✨Demonstrate Attention to Detail
In this role, meticulous attention to detail is crucial. Be ready to discuss how you ensure accuracy in bookings and manage guest information. You might even want to bring up any systems or tools you've used in the past that helped you maintain high standards.
✨Prepare for Role-Play Scenarios
Expect some role-play during the interview to assess your communication skills and guest interaction style. Practice handling common reservation scenarios, such as upselling or addressing guest concerns, to showcase your ability to think on your feet and provide excellent service.
