At a Glance
- Tasks: Deliver exceptional leisure experiences and maintain top-notch facilities for guests and members.
- Company: Join a vibrant team at Marine Troon, known for its outstanding hospitality.
- Benefits: Enjoy perks like pension enrolment, meal discounts, and healthcare plans from day one.
- Other info: We value diversity and are committed to equal opportunities for all applicants.
- Why this job: Be part of a positive team and make a real impact on guest wellness and enjoyment.
- Qualifications: Pool Responder or Lifeguard qualifications preferred; training available for the right candidates.
The predicted salary is between 20000 - 25000 € per year.
Opportunity Reporting to the Leisure Manager, you will play an integral role in delivering an exceptional leisure and wellness experience for our guests and members. From maintaining our facilities to providing a warm and professional welcome, you will help ensure every interaction reflects the Marine & Lawn standard of hospitality.
Responsibilities
- Maintaining and preparing gym and leisure equipment to the highest standards
- Ensuring all poolside and wellness areas are clean, safe, and impeccably presented
- Monitoring pool water quality and maintaining plant equipment including filters, pumps, heating, and ventilation systems
- Responding calmly and professionally to incidents and supporting guest safety throughout the leisure facilities
- Supervising changing areas, checking lockers, and ensuring all guest areas remain organised and welcoming
- Managing spa bookings and memberships using our computerised booking systems
- Handling guest enquiries in person, by telephone, and via email with professionalism and warmth
- Promoting and upselling memberships, spa experiences, and wellness offerings
- Supporting the achievement of monthly membership and sales targets
- Completing opening and closing procedures in line with operational standards
Qualifications
- Pool Responder or Lifeguard qualifications (preferred, although training can be provided)
- A good understanding of the health, fitness, and wellness industry
- Level 2 or Level 3 Gym Instructor qualification (desirable)
- Pool plant operation experience (desirable)
- Excellent communication and interpersonal skills
- A positive, team‑focused attitude and a proactive approach to service
Values
- Respect – We treat every guest and colleague with kindness and dignity.
- Excellence – We go the extra mile in pursuit of outstanding service.
- Accountability – We take ownership of our actions and follow through on our promises.
- Cooperation – We work together as one team to deliver the best experience.
- Honesty – We act with integrity and transparency at all times.
Perks
- Enrolment in pension from Day 1 for all eligible team members
- Meal on each shift in a dedicated team member restaurant
- Access to everyday discounts from high street retailers
- Discounted hotel room rates for you and your family (T&C’s apply)
- Refer a Friend Scheme – just by putting a good word in for a friend you could earn some extra cash
- Incentive schemes
- Access to participating in healthcare plans and insurance plans – just in case
- Positive team working environment
Equal Opportunities
We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA.
Right to Work
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Leisure Team Member - Marine Troon employer: Marine & Lawn
At Marine Troon, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises teamwork and personal growth. Our Leisure Team Members enjoy a range of benefits including pension enrolment from day one, discounted hotel rates, and a positive environment that fosters professional development in the health and wellness industry. Join us to be part of a dedicated team that values respect, excellence, and accountability while delivering outstanding service to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Team Member - Marine Troon
✨Tip Number 1
Get to know the company culture! Before your interview, check out Marine & Lawn's social media and website. This will help you understand their values and how you can fit in, making it easier to show off your personality during the chat.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for leisure roles, like how you'd handle guest enquiries or maintain safety standards. The more comfortable you are, the better you'll shine!
✨Tip Number 3
Show your passion for wellness! When you're chatting with the interviewer, share your enthusiasm for health and fitness. Talk about any relevant experiences or qualifications you have, and how they align with the role of a Leisure Team Member.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email. Mention something specific from your conversation to remind them of your great chat. It shows you're keen and professional, which is always a plus!
We think you need these skills to ace Leisure Team Member - Marine Troon
Some tips for your application 🫡
Show Your Passion for Leisure:When writing your application, let us see your enthusiasm for the leisure and wellness industry. Share any relevant experiences or interests that highlight your commitment to providing exceptional service and creating a welcoming environment.
Tailor Your Application:Make sure to customise your application to reflect the specific responsibilities and values mentioned in the job description. Use keywords from the listing to demonstrate that you understand what we're looking for and how you fit into our team.
Highlight Your Skills:Don’t forget to showcase your qualifications and skills that align with the role, such as communication abilities and any relevant certifications. If you have experience with pool plant operations or gym instruction, make it known!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you on the path to joining our fantastic team at Marine Troon!
How to prepare for a job interview at Marine & Lawn
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Leisure Team Member. Familiarise yourself with the key tasks like maintaining gym equipment and ensuring pool safety. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing an exceptional experience for guests, be ready to share examples of how you've delivered great customer service in the past. Think of specific situations where you went the extra mile or handled a challenging guest interaction with professionalism.
✨Demonstrate Team Spirit
The company values cooperation and teamwork, so highlight your ability to work well with others. Share experiences where you collaborated with colleagues to achieve a common goal or supported a teammate during busy times. This will show that you align with their values.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the role and the company, such as inquiries about team dynamics or opportunities for professional development. This not only demonstrates your enthusiasm but also helps you assess if it's the right fit for you.
