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- Tasks: Enhance guest experiences and manage reservations at luxury golf hotels.
- Company: Prestigious luxury hotel group with a focus on exceptional service.
- Benefits: Flexible remote/hybrid work, competitive salary, and opportunities for growth.
- Why this job: Join a team that creates unforgettable stays at iconic properties.
- Qualifications: Detail-oriented, guest-focused, with experience in customer service.
- Other info: Collaborative environment with a passion for hospitality.
The predicted salary is between 36000 - 60000 £ per year.
A luxury hotel group is seeking a guest experience strategist (Reservations Specialist) to enhance stays at prestigious golf hotels in the UK. This role, which can be remote or hybrid, involves managing guest inquiries and reservations, ensuring exceptional service while maximizing revenue opportunities.
The ideal candidate will be detail-oriented, guest-focused, and experienced in customer-facing roles, thriving in a collaborative team environment. You will play a key role in creating memorable experiences across multiple iconic properties.
Guest Experience Strategist - Remote/Hybrid Reservations in Troon employer: Marine & Lawn
Contact Detail:
Marine & Lawn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Strategist - Remote/Hybrid Reservations in Troon
✨Tip Number 1
Network like a pro! Reach out to people in the luxury hospitality industry, especially those who work at golf hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your attention to detail and how you've created memorable experiences for guests in the past.
✨Tip Number 3
Research the company! Dive into the hotel group's values and mission. Tailor your conversations to show how your skills align with their goals, especially around enhancing guest experiences and maximising revenue.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, applying directly shows your enthusiasm and commitment to joining our team in creating unforgettable stays.
We think you need these skills to ace Guest Experience Strategist - Remote/Hybrid Reservations in Troon
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let us see your enthusiasm for creating memorable guest experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
Be Detail-Oriented: As a Guest Experience Strategist, attention to detail is key. Make sure your application is free from typos and errors. Highlight your organisational skills and how they’ve helped you manage reservations or inquiries effectively in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that align with the role. Mention your experience in luxury settings and how it relates to enhancing guest stays.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Marine & Lawn
✨Know the Brand Inside Out
Before your interview, dive deep into the luxury hotel group's values, mission, and unique offerings. Understanding their brand will help you tailor your responses and show that you're genuinely interested in enhancing guest experiences.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past roles where you went above and beyond for a guest or resolved a challenging situation. Highlighting your customer-facing experience will demonstrate your ability to thrive in a collaborative team environment.
✨Be Detail-Oriented
Since this role requires a keen eye for detail, be ready to discuss how you manage reservations and inquiries meticulously. You might even want to bring up any tools or systems you've used to ensure accuracy and efficiency in your previous positions.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about the company culture or how they measure guest satisfaction. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
