Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a passionate team to deliver exceptional guest experiences at a luxury hotel.
- Company: Marine Troon, a premier golf and spa destination in Scotland.
- Benefits: Generous perks, discounts, complimentary meals, and access to a GP on demand.
- Why this job: Join a vibrant team and make a real impact on guest satisfaction.
- Qualifications: 2+ years in Front Office management with excellent communication skills.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Who are we? Marine Troon is a leading luxury golf and spa destination in the South West of Scotland.
Why us? We have a positive and vibrant working atmosphere, and offer a range of benefits including development opportunities for staff at all levels.
What are we looking for? As a Front Office Manager, you will be motivated and passionate to lead our dedicated and positive Reception, Concierge and Nights team. With guest satisfaction at the forefront of what we do, you will ensure our guests receive a warm welcome and the highest level of customer service as soon as they step foot through our doors. You will ensure your team is trained to the highest standard and are there to assist our guests with any needs they may have throughout their stay with us and ensure they leave wanting to rebook and tell all their friends how wonderful their experience was.
Job Duties and Responsibilities:
- Oversee the day-to-day operations of the front office team and ensure the highest standards of guest service are always delivered.
- Lead the performance of the front of house team ensuring it is effectively managed through a focus on recruitment, training, problem resolution, coaching, succession planning and accountability.
- Continuously identify and analyse operational challenges and opportunities and deliver solutions for improvement.
- Control all front of house associated costs and drive revenues through upselling.
- Ensuring the department is maintained in a safe manner, following any health and safety guidelines and ensuring that the team carry out regular health and safety training and refresher.
- Taking part in regular fire drills to familiarise self with the systems and procedures, to ensure that team are refreshed every 6 months and Night team every 3 months.
- Analyse guest feedback, address all concerns and ensure effective follow-up.
- Work closely with all other leaders.
- Ensure the immaculate presentation of all front of house spaces.
- Develop relationships with return guests, group contacts and other guests in order to provide inspiring service.
- Network within our industry, keeping up to date with future trends.
- Check Opera regularly for guest requests/Maintenance issues/communication between departments.
- Undertaking Duty Manager responsibilities on a rota basis.
- Assist with other departments, as necessary.
What do you need?
- Previous Front Office management experience in the hotel industry (minimum 2 years).
- Excellent communication and interpersonal skills – a proven track record of building and leading successful teams.
- Must have Opera PMS experience (or similar) and have the skills to drive revenues with the support of the commercial team.
- Exceptional customer service skills.
- Commercially aware and able to impact business performance.
- Strong organisational skills.
- MS Office Advanced.
- Able to work a variety of shifts.
- Ability to work under pressure.
What are the perks?
- Generous recommend a friend scheme.
- Access to discounts and vouchers through a huge range of retailers and service providers via our online benefits portal.
- Access to a GP on Demand.
- Recognition incentives.
- Team Member Events.
- Complimentary meals on duty.
- Free Parking.
Equal Opportunities: We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.
Right to work: In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
About us: Marine & Lawn Hotels & Resorts is a collection of bespoke hotels in the world’s most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe, each of our properties offer unforgettable travel experiences inspired in the history and legacy of the once-in-a-lifetime destinations they call home. Here, we invite locals, neighbours, and international travellers alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service, storytelling, and adventure. For more information visit marineandlawn.com.
Front Office Manager in Troon employer: Marine & Lawn
Contact Detail:
Marine & Lawn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager in Troon
✨Tip Number 1
Get to know the company culture! Before your interview, check out Marine Troon's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested in being part of their positive atmosphere.
✨Tip Number 2
Practice your customer service scenarios! As a Front Office Manager, you'll need to demonstrate how you'd handle guest feedback and ensure satisfaction. Think of examples from your past experience where you turned a negative situation into a positive one.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the team. This can give you an edge in understanding what they value most in a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Marine Troon family and ready to lead the front office team!
We think you need these skills to ace Front Office Manager in Troon
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about leading our Front Office team and providing top-notch service to our guests.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in front office management. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experience without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Marine & Lawn
✨Know Your Stuff
Before the interview, make sure you’re familiar with Marine Troon and its values. Understand their commitment to guest satisfaction and how your experience as a Front Office Manager aligns with that. This will show your genuine interest in the role and the company.
✨Showcase Your Leadership Skills
Be ready to discuss your previous management experience. Prepare examples of how you've successfully led teams, handled challenges, and improved customer service. Highlight your ability to train and motivate staff, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you identified operational challenges and implemented effective solutions. This could be anything from improving guest feedback scores to enhancing team performance. Being able to articulate these experiences will set you apart.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture is the right fit for you.
