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- Tasks: Lead the reception and concierge teams to elevate guest experiences.
- Company: Luxury resort in Troon with a focus on exceptional service.
- Benefits: Vibrant work environment and a range of employee benefits.
- Why this job: Make a real impact on guest satisfaction in a luxury setting.
- Qualifications: Strong hospitality background and proven leadership skills required.
- Other info: Join a dynamic team dedicated to delivering top-notch service.
The predicted salary is between 36000 - 60000 £ per year.
A luxury resort in Troon is seeking an experienced Front Office Manager to lead the reception and concierge teams. The ideal candidate will ensure high guest satisfaction by delivering exceptional customer service and effective team management.
Responsibilities include:
- Managing daily operations
- Training staff
- Addressing guest feedback
- Controlling costs
Candidates should have a strong hospitality background, proven leadership skills, and be experienced with Opera PMS. This role offers a vibrant working environment and a range of employee benefits.
Front Office Leader – Elevate Guest Experience at Luxury Golf & Spa in Troon employer: Marine & Lawn
Contact Detail:
Marine & Lawn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Leader – Elevate Guest Experience at Luxury Golf & Spa in Troon
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in luxury resorts. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest experience shine through. Share stories that highlight your leadership skills and how you've turned guest feedback into positive changes.
✨Tip Number 3
Research the resort! Knowing the ins and outs of the luxury golf and spa scene in Troon will impress your interviewers. Tailor your answers to show how your experience aligns with their values and goals.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience directly to us. Plus, it shows you're genuinely interested in being part of our team at the luxury resort.
We think you need these skills to ace Front Office Leader – Elevate Guest Experience at Luxury Golf & Spa in Troon
Some tips for your application 🫡
Show Off Your Hospitality Skills: Make sure to highlight your experience in the hospitality industry. We want to see how you've delivered exceptional customer service and managed teams in previous roles. Use specific examples to demonstrate your skills!
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Mention your experience with Opera PMS and how it relates to the role of Front Office Leader.
Address Guest Feedback: Since addressing guest feedback is key in this role, share any relevant experiences where you’ve successfully handled guest concerns or improved guest satisfaction. This shows us you understand the importance of guest experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at Marine & Lawn
✨Know Your Stuff
Make sure you’re well-versed in the luxury hospitality sector, especially regarding guest experience. Brush up on your knowledge of Opera PMS and be ready to discuss how you've used it to enhance operations in previous roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership abilities. Think about times when you successfully managed a team or resolved conflicts. This will demonstrate your capability to lead the reception and concierge teams effectively.
✨Emphasise Customer Service Excellence
Be ready to share specific instances where you went above and beyond for guests. Discuss how you’ve handled feedback and turned negative experiences into positive ones, showcasing your commitment to high guest satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions about the resort’s approach to guest experience and team management. This shows your genuine interest in the role and helps you understand if the company culture aligns with your values.
