Meeting and Events Manager in Southport

At Formby Hall Golf Resort & Spa, we combine luxury, leisure, and exceptional hospitality in the heart of the North West. Home to two championship golf courses, stunning event spaces, and a renowned spa, our team is dedicated to delivering unforgettable guest experiences on and off the course.

We create unforgettable experiences for every guest, every time. Our REACH People Values guide everything we do:

• Respect – We treat every guest and colleague with kindness and dignity.
• Excellence – We go the extra mile to deliver outstanding food and service.
• Accountability – We take ownership of our actions and keep our promises.
• Cooperation – We work together as one team to create exceptional experiences.
• Honesty – We act with integrity and transparency at all times.

As Meeting and Event Manager, you will be responsible for the effective execution and customer service from preparation to guest departure for all food and beverage for weddings, conferences and events. As a Manager within the business, you will also be able to support all areas of Food and Beverage across the Resort.

Key Responsibilities:

• Management of all F&B Assistants including performance management issues.
• Staff scheduling including training and rotas.
• To meet and greet all guests and ensure that staff know of their responsibilities for the event.
• To ensure that rooms and tables are prepared and laid out as per the specifications from the client.
• Effective client and staff communication.
• Requisitioning of all related equipment in line with the business, appropriate for each individual event.
• To be the main point of contact on the day of the event.
• Acting as Master of Ceremonies as and when required.
• Close communication with all team and associated departments.
• To liaise closely with the Sales Office to ensure you have an accurate understanding of all special and social events.
• To liaise closely with the kitchen to ensure that all foods are completed as specified.
• Ensuring you are up to date in all relevant client/internal communication procedures and documents.
• To attend weekly function sheet meetings to discuss forthcoming events.
• Ensure all events run with a seamless transition, from contract through to coordination and the event itself.
• To forecast and budget accordingly to ensure that costs are within budget.
• To proactively do show rounds and to communicate and pass the information on to the sales team.
• Ensure the customer requirements are passed to the relevant departments, meeting the needs of both internal and external customers.
• Undertake Banqueting Management and Lobby Hosting Duty.
• Plan and co-ordinate all clients' requests resulting in successful event planning and adhering to the policies as laid down in the Events Office.
• To act as a Duty Manager as and when required in line with the Duty Manager rota.

Perks:

• Company Discount.
• Generous recommend a friend scheme.
• Access to discounts and freebies through a huge range of retailers and service providers via our online benefits portal.
• Access to a 24/7 Employee Assistance Program.
• Discounts on the hotel food & beverage.
• Recognition incentives.
• Team Member Events.
• Complimentary meal on duty in the Team Member canteen.
• Free parking for cars, mopeds, scooters and bicycles.

EQUAL OPPORTUNITIES

We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.

RIGHT TO WORK

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.