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- Tasks: Manage golf reservations and ensure exceptional guest experiences at our luxury resort.
- Company: Formby Hall Golf Resort & Spa, a leader in hospitality and leisure.
- Benefits: Uniform provided, meals on duty, discounts, and career development opportunities.
- Why this job: Join a fun, inclusive team and create unforgettable experiences for guests.
- Qualifications: Positive attitude, good communication skills, and attention to detail.
- Other info: Equal opportunity employer committed to diversity and inclusion.
The predicted salary is between 988 - 1219 £ per month.
At Formby Hall Golf Resort & Spa, we combine luxury, leisure, and exceptional hospitality in the heart of the North West. Home to two championship golf courses, stunning event spaces, and a renowned spa, our team is dedicated to delivering unforgettable guest experiences on and off the course.
We create unforgettable experiences for every guest, every time and are looking for a Reservations Agent with a speciality in Golf to join a team of distinguished hospitality enthusiasts. The role will be responsible for delivering exceptional quality and standards across all reservations processes and exceeding guest expectations for Formby Hall Golf Resort and Spa.
Our REACH People Values guide everything we do:
- Respect – We treat every guest and colleague with kindness and dignity.
- Excellence – We go the extra mile to deliver outstanding food and service.
- Accountability – We take ownership of our actions and keep our promises.
- Cooperation – We work together as one team to create exceptional experiences.
- Honesty – We act with integrity and transparency at all times.
What will I be doing?
- Answering incoming telephone calls for Reservations in a timely manner.
- Managing Email enquiries and follow ups for reservations.
- Undertaking arrivals checks to ensure guest details are captured accurately to ensure the operations can deliver exceptional guest service.
- Following up on Golf Reservations and dealing with guest requests.
- Entering and managing rooming lists.
- Following up with GTO agents to obtain rooming lists and billing instructions.
- Follow up with guests and clients to ensure any queries are dealt with accordingly.
- Following on No Show charges and making charges accordingly.
- Being fully knowledgeable and accurate in the operation, functionality and standards required in using the designated Systems.
- Maintaining accurate filing systems for all correspondence within the department, and ensure all filing is completed daily.
- Responsible for actioning all aspects of the golf reservations.
- Responsible for ensuring required service levels for GTO are met.
- Ensure that golf group information is handed over each property to ensure golfers experience at the hotel is best in class.
- Ensure that guest history is updated and acted upon accordingly to ensure.
- Cooperate and coordinate teamwork with other departments.
What are we looking for?
- Positive attitude and someone who makes our guests smile.
- Genuinely friendly and caring.
- Enjoys working as part of a team.
- Good communication and immaculate presentation.
- Expert level attention to detail.
- Proficient in IT.
- High resilience and adaptability.
- Hotel or Customer facing experience advantageous.
- Previous experience of Opera/ HMS would be beneficial however not essential.
What are the perks?
- Uniform provided.
- Meals on duty.
- Training and career development opportunities, including apprenticeships.
- Discounts on hotel stays and dining for you and your loved ones.
- Exclusive shopping discounts via our benefits platform.
- Salary sacrifice savings schemes.
- Celebratory team events and long-service recognition.
- A fun, inclusive, and supportive team environment.
Equal Opportunities
We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. Diversity and inclusion are key to our REACH values.
Right to Work
Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.
Hotel Reservations - Golf Specialist in Southport employer: Marine & Lawn
Contact Detail:
Marine & Lawn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reservations - Golf Specialist in Southport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Formby Hall Golf Resort & Spa. Familiarise yourself with their values and what makes them unique. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and reservations. Think about how you can demonstrate your positive attitude and teamwork skills. We want to see how you can make guests smile and deliver exceptional experiences!
✨Tip Number 3
Dress to impress! Make sure you present yourself well during the interview. A smart appearance shows that you respect the opportunity and understand the importance of immaculate presentation in the hospitality industry.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Hotel Reservations - Golf Specialist in Southport
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for hospitality shine through! We want to see how you can bring that positive attitude and genuine friendliness to our team. Share any experiences that highlight your dedication to making guests smile.
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application reflects that! Double-check for any typos or errors, and ensure your experience aligns with the responsibilities listed. We appreciate candidates who take the time to present themselves impeccably.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to highlight your relevant skills and experiences, especially those related to golf reservations and customer service. This shows us you’re genuinely interested in joining our team at Formby Hall.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed! It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our fantastic team!
How to prepare for a job interview at Marine & Lawn
✨Know Your Golf
Brush up on your golf knowledge! Since this role is all about golf reservations, being able to discuss the courses, events, and what makes Formby Hall special will show your passion and expertise. It’ll impress the interviewers and demonstrate that you’re genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples of how you've gone above and beyond for customers in previous roles. Highlighting your ability to create memorable experiences aligns perfectly with the hotel's commitment to exceptional hospitality. Think of specific situations where you made a guest's day!
✨Emphasise Teamwork
Since cooperation is one of their core values, be ready to share stories about how you’ve successfully worked in a team. Discuss how you’ve collaborated with others to achieve a common goal, especially in a fast-paced environment like hospitality.
✨Dress to Impress
First impressions matter! Make sure you dress smartly and present yourself well. This not only shows respect for the interviewers but also reflects the high standards of the hotel. A polished appearance can set the tone for a positive interview experience.