Hotel Receptionist - Portrush Atlantic Hotel

Tucked away in the heart of Portrush with sweeping views of the Atlantic Ocean, Portrush Atlantic Hotel is more than just a beautiful destination — it's a place where hospitality comes to life. We exist to create unforgettable experiences for every guest, every time. Whether it's a warm welcome, a perfectly crafted cocktail, or a seamless check-in, we take pride in the moments we help create.

At the core of everything we do are our REACH People Values:

• Respect – We treat every guest and colleague with kindness and dignity.
• Excellence – We go the extra mile in pursuit of outstanding service.
• Accountability – We take ownership of our actions and follow through on our promises.
• Cooperation – We work together as one team to deliver the best experience.
• Honesty – We act with integrity and transparency at all times.

How We Do It: We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.

You’ll be the face of the hotel — delivering exceptional service from the moment guests arrive until the moment they leave.

What You’ll Do: You’ll be part of the front office team delivering a smooth, professional, and welcoming reception experience for all guests. You will be responsible for:

• Welcoming guests to the hotel and ensuring the guest experience is exceptional.
• Providing an efficient and professional guest service when greeting guests and dealing with requests.
• Managing check-ins and check-outs with accuracy and warmth.
• Presenting a professional image at all times in line with our high standards.
• Promoting all hotel products and services to guests in a friendly and engaging manner.
• Compiling and processing guest bills and ensuring timely payments.
• Handling guest queries or concerns and escalating when needed.
• Staying knowledgeable about the hotel facilities, local area, and current offers.

What We’re Looking For: We’re looking for friendly, reliable team members who are passionate about hospitality and thrive in a guest-facing role. You’ll have:

• A warm and welcoming personality with strong communication skills.
• Excellent attention to detail and the ability to multitask under pressure.
• A calm, professional approach and a desire to exceed guest expectations.
• Flexibility to work a range of shifts including mornings, evenings, weekends, and holidays.
• Previous hotel reception or customer service experience is helpful, but full training will be given.

The Perks: We recognise and reward the hard work and dedication of our team with a competitive benefits package, including:

• Competitive hourly pay.
• Free Uniform Staff meals when on duty.
• Opportunities for training and career development.
• Discounts on hotel stays and dining for you and your loved ones.
• Day 1 pension enrolment (if eligible).
• Celebratory team events and long-service recognition.
• A fun, inclusive, and supportive team environment.

Equal Opportunities: We are proud to be an equal opportunity employer. We embrace the diversity of our people and are committed to building a culture where everyone is treated fairly, respectfully, and without bias — in line with our REACH values.

Right to Work: All applicants must have the legal right to live and work in the UK. Documentation will be required at the interview stage in accordance with the Asylum and Immigration Act 1996.