At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and provide local info with a smile.
- Company: Portrush Adelphi, a vibrant hotel blending land and sea experiences.
- Benefits: Free uniform, meals on duty, training opportunities, and exclusive discounts.
- Other info: Full training provided; previous experience is a bonus but not essential.
- Why this job: Join a passionate team and create unforgettable experiences for guests every day.
- Qualifications: Friendly personality, strong communication skills, and a proactive approach.
The predicted salary is between 20000 - 25000 £ per year.
A seafarer’s Eden, Portrush Adelphi represents the nexus between land and sea, sport and soil, and man and nature - it's a place where hospitality comes to life. We exist to create unforgettable experiences for every guest, every time. Whether it’s a warm welcome, a smooth check-in, or helpful local advice, we take pride in the moments we help create.
At the core of everything we do are our REACH People Values:
- Respect – We treat every guest and colleague with kindness and dignity.
- Excellence – We go the extra mile in pursuit of outstanding service.
- Accountability – We take ownership of our actions and follow through on our promises.
- Cooperation – We work together as one team to deliver the best experience.
- Honesty – We act with integrity and transparency at all times.
How We Do It: We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.
As a Reception Team Member, you’ll be the first point of contact for our guests and play a key role in setting the tone for their stay. You’ll deliver warm welcomes, smooth departures, and everything in between with professionalism and a genuine smile.
What You’ll Do: You’ll be responsible for:
- Welcoming guests with warmth and professionalism on arrival.
- Checking guests in and out efficiently using our reservation system.
- Answering guest queries and providing helpful local information.
- Handling phone calls, emails, and reservations with accuracy and care.
- Processing payments and compiling guests’ bills.
- Supporting with guest requests and resolving concerns courteously.
- Promoting hotel facilities, services, and local attractions.
- Maintaining a clean and organised front desk and lobby area.
- Working closely with other departments to ensure a seamless guest journey.
What We’re Looking For: We’re looking for friendly, confident team members who are passionate about delivering great guest service. You’ll have:
- A warm, welcoming personality and strong communication skills.
- Excellent organisational and multitasking abilities.
- A proactive and positive approach to guest interactions.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Previous experience in a similar role is a bonus, but not essential — full training will be provided.
The Perks: We recognise and reward the hard work and dedication of our team with a competitive benefits package, including:
- Free Uniform
- Meals whilst on duty
- Opportunities for training and career development
- Discounts on hotel stays and dining for you and your loved ones
- Exclusive shopping discounts via our benefits platform
- GP on demand
- Generous recommend a friend
Equal Opportunities: We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. Diversity and inclusion are key to our REACH values.
Right to Work: Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.
About Us: Marine & Lawn Hotels & Resorts is a collection of unique, story-rich hotels located in some of the world’s most iconic destinations.
Hotel Reception Team Member - Portrush Adelphi employer: Marine & Lawn
At Portrush Adelphi, we pride ourselves on fostering a vibrant work culture that values teamwork, positivity, and exceptional service. As a Hotel Reception Team Member, you'll enjoy comprehensive training, competitive benefits including free meals and discounts, and opportunities for career development in a stunning coastal location. Join us in creating unforgettable experiences for our guests while being part of a diverse and inclusive team that truly embodies our REACH People Values.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Reception Team Member - Portrush Adelphi
✨Tip Number 1
Get to know the hotel! Research Portrush Adelphi and its unique offerings. When you walk in for your interview, you’ll impress them with your knowledge about their services and local attractions.
✨Tip Number 2
Show off your personality! As a Reception Team Member, warmth and friendliness are key. Be yourself during the interview; let your genuine smile and positive attitude shine through.
✨Tip Number 3
Practice your communication skills. You’ll be the first point of contact for guests, so think about how you’d handle common queries or concerns. Role-play with a friend to build confidence!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Portrush Adelphi and ready to deliver outstanding service.
We think you need these skills to ace Hotel Reception Team Member - Portrush Adelphi
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your warm and welcoming personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application to highlight your relevant skills and experiences. Mention any previous roles where you’ve delivered great service or worked in a team, as this aligns perfectly with our REACH People Values.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate honesty and clarity, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Portrush Adelphi!
How to prepare for a job interview at Marine & Lawn
✨Know the REACH Values
Before your interview, take some time to familiarise yourself with the hotel's REACH People Values: Respect, Excellence, Accountability, Cooperation, and Honesty. Think of examples from your past experiences that demonstrate how you embody these values, as they are at the core of what the hotel stands for.
✨Showcase Your Warmth
As a Reception Team Member, you'll be the first point of contact for guests. Practice your warm welcome and friendly communication style. You might even want to role-play with a friend to ensure you come across as approachable and professional during the interview.
✨Prepare for Common Scenarios
Think about potential guest scenarios you might encounter, such as handling complaints or providing local recommendations. Prepare thoughtful responses that highlight your problem-solving skills and your proactive approach to guest interactions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how the hotel ensures a seamless guest journey. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
