At a Glance
- Tasks: Lead reception teams to deliver exceptional guest experiences across two hotels.
- Company: Dynamic hotel group focused on creating unforgettable guest experiences.
- Benefits: Competitive pay, free meals, training opportunities, and exclusive discounts.
- Other info: Flexible shifts and a commitment to diversity and inclusion.
- Why this job: Join a passionate team and make a real impact on guest satisfaction.
- Qualifications: 2+ years in hotel reception management with strong leadership skills.
The predicted salary is between 30000 - 32450 £ per year.
Leading the way in guest service excellence from arrival to departure. We exist to create unforgettable experiences for every guest, every time. Whether it’s a warm welcome, a smooth check-in, or professional support behind the scenes, we take pride in the moments we help create.
REACH People Values
- Respect – We treat every guest and colleague with kindness and dignity.
- Excellence – We go the extra mile in pursuit of outstanding service.
- Accountability – We take ownership of our actions and follow through on our promises.
- Cooperation – We work together as one team to deliver the best experience.
- Honesty – We act with integrity and transparency at all times.
How We Do It
We believe in leadership through example, teamwork, and a commitment to great service. We support our people to lead with integrity, empower others, and uphold our standards with consistency and care. As a Reception Manager, across 2 hotels you’ll support each Hotel in leading the front office team, ensuring that every guest receives an exceptional welcome and a seamless experience throughout their stay.
What You’ll Do
- Oversee the day-to-day operations of the reception teams across Portrush Adelphi and Portrush Atlantic Hotels and ensure the highest standards of guest service are always delivered.
- Lead the performance of the reception team ensuring it is effectively managed through a focus on recruitment, training, problem resolution, coaching, succession planning and accountability.
- Continuously identify and analyse operational challenges and opportunities and deliver solutions for improvement.
- Control all Reception associated costs and drive revenues through upselling across both hotels.
- Ensuring the department is maintained in a safe manner, following any health and safety guidelines and ensuring that the team carry out regular health and safety training and refresher.
- Taking part in regular fire drills to familiarise self with the systems and procedures, to ensure that team are refreshed.
- Analyse guest feedback, address all concerns and ensure effective follow-up across both hotels.
- Ensure the immaculate presentation of all Reception spaces.
- Develop relationships with return guests, group contacts and other guests in order to provide inspiring service.
- Undertaking Duty Manager responsibilities on a rota basis.
- Assist with other departments, as necessary.
What do you need?
- Previous Reception management experience within the hotel industry (minimum 2 years).
- Excellent communication and interpersonal skills – a proven track record of building and leading successful teams.
- Must have Opera Cloud PMS experience (or similar) and have the skills to drive revenues with the support of the commercial team.
- Exceptional customer service skills.
- Commercially aware and able to impact business performance.
- Strong organisational skills.
- MS Office Advanced.
- Previous people management experience including recruitment, employee relations and development.
- Flexibility to be able to work a variety of shifts.
- Ability to work under pressure.
The Perks
We recognise and reward the hard work and dedication of our team with a competitive benefits package, including:
- Free Uniform
- Meals whilst on duty
- Opportunities for training and career development including apprenticeships
- Discounts on hotel stays and dining for you and your friends
- Exclusive shopping discounts via our benefits platform
- Team Member events
- GP on demand
Equal Opportunities
We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. Diversity and inclusion are key to our REACH values.
Right to Work
Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.
Hotel Reception Manager - Portrush employer: Marine & Lawn
As a Hotel Reception Manager in Portrush, you will be part of a dynamic team dedicated to creating unforgettable guest experiences. Our commitment to excellence is reflected in our supportive work culture, where we prioritise employee growth through training and development opportunities. With competitive benefits, including discounts on hotel stays and meals, we ensure that our team feels valued and empowered to deliver outstanding service every day.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Reception Manager - Portrush
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Marine & Lawn. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Marine & Lawn
Don't be shy about reaching out to Marine & Lawn directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Reception Manager - Portrush
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Marine & Lawn and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Marine & Lawn
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
